| Original language | English |
|---|---|
| Pages (from-to) | 81 - 89 |
| Number of pages | 9 |
| Journal | International Journal of Customer Relationship Management |
| Publication status | Published - 1999 |
Cite this
Wong, A., Dean, A., & White, C. (1999). The impact of service quality on customer loyalty in the hospitality industry. International Journal of Customer Relationship Management, 81 - 89.
@article{b907ea77dd7e41049b679c763780056c,
title = "The impact of service quality on customer loyalty in the hospitality industry",
author = "Amy Wong and Alison Dean and Christopher White",
year = "1999",
language = "English",
pages = "81 -- 89",
journal = "International Journal of Customer Relationship Management",
issn = "1461-4561",
}
Wong, A, Dean, A & White, C 1999, 'The impact of service quality on customer loyalty in the hospitality industry', International Journal of Customer Relationship Management, pp. 81 - 89.
The impact of service quality on customer loyalty in the hospitality industry. / Wong, Amy; Dean, Alison; White, Christopher.
In: International Journal of Customer Relationship Management, 1999, p. 81 - 89.Research output: Contribution to journal › Article › Research › peer-review
TY - JOUR
T1 - The impact of service quality on customer loyalty in the hospitality industry
AU - Wong, Amy
AU - Dean, Alison
AU - White, Christopher
PY - 1999
Y1 - 1999
M3 - Article
SP - 81
EP - 89
JO - International Journal of Customer Relationship Management
JF - International Journal of Customer Relationship Management
SN - 1461-4561
ER -
Wong A, Dean A, White C. The impact of service quality on customer loyalty in the hospitality industry. International Journal of Customer Relationship Management. 1999;81 - 89.