The impact of service quality on customer loyalty in the hospitality industry

Amy Wong, Alison Dean, Christopher White

Research output: Contribution to journalArticleResearchpeer-review

Original languageEnglish
Pages (from-to)81 - 89
Number of pages9
JournalInternational Journal of Customer Relationship Management
Publication statusPublished - 1999

Cite this

@article{b907ea77dd7e41049b679c763780056c,
title = "The impact of service quality on customer loyalty in the hospitality industry",
author = "Amy Wong and Alison Dean and Christopher White",
year = "1999",
language = "English",
pages = "81 -- 89",
journal = "International Journal of Customer Relationship Management",
issn = "1461-4561",

}

The impact of service quality on customer loyalty in the hospitality industry. / Wong, Amy; Dean, Alison; White, Christopher.

In: International Journal of Customer Relationship Management, 1999, p. 81 - 89.

Research output: Contribution to journalArticleResearchpeer-review

TY - JOUR

T1 - The impact of service quality on customer loyalty in the hospitality industry

AU - Wong, Amy

AU - Dean, Alison

AU - White, Christopher

PY - 1999

Y1 - 1999

M3 - Article

SP - 81

EP - 89

JO - International Journal of Customer Relationship Management

JF - International Journal of Customer Relationship Management

SN - 1461-4561

ER -