The impact of service contact type and demographic characteristics on service quality perceptions

Cheryl Ganesan-Lim, Rebekah Russell-Bennett, Tracey Dagger

Research output: Contribution to journalArticleResearchpeer-review

62 Citations (Scopus)
Original languageEnglish
Pages (from-to)550 - 561
Number of pages12
JournalJournal of Services Marketing
Volume22
Issue number7
DOIs
Publication statusPublished - 2008
Externally publishedYes

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