The impact of service contact type and demographic characteristics on service quality perceptions

Cheryl Ganesan-Lim, Rebekah Russell-Bennett, Tracey Dagger

Research output: Contribution to journal › Article › Research › peer-review

Original language	English
Pages (from-to)	550 - 561
Number of pages	12
Journal	Journal of Services Marketing
Volume	22
Issue number	7
DOIs	https://doi.org/10.1108/08876040810909677
Publication status	Published - 2008
Externally published	Yes

Access to Document

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title = "The impact of service contact type and demographic characteristics on service quality perceptions",

author = "Cheryl Ganesan-Lim and Rebekah Russell-Bennett and Tracey Dagger",

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journal = "Journal of Services Marketing",

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AU - Russell-Bennett, Rebekah

AU - Dagger, Tracey

PY - 2008

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