| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 2008 International Conference on Service Systems and Service Management: Exploring Service Dynamics with Science and Innovative Technology |
| Editors | Vincent C S Lee, Jian Chen, Wee-Keong Ng, Kok-Leong Ong, Ting Yean Tan |
| Place of Publication | Clayton Vic Australia |
| Publisher | Monash University |
| Pages | 551 - 556 |
| Number of pages | 6 |
| ISBN (Print) | 9781424416721 |
| Publication status | Published - 2008 |
| Event | International Conference on Service Systems and Service Management 2008 - Melbourne, Australia Duration: 30 Jun 2008 → 2 Jul 2008 Conference number: 5th |
Conference
| Conference | International Conference on Service Systems and Service Management 2008 |
|---|---|
| Abbreviated title | ICSSSM 2008 |
| Country/Territory | Australia |
| City | Melbourne |
| Period | 30/06/08 → 2/07/08 |