The impact of consumer participation on perceived service quality in health services

Alison Dean

Research output: Contribution to journal › Article › Research › peer-review

Original languageEnglish
Pages (from-to)299 - 306
Number of pages8
JournalInternational Journal of Customer Relationship Management
Publication statusPublished - 1999

Cite this

Dean, Alison. / The impact of consumer participation on perceived service quality in health services. In: International Journal of Customer Relationship Management. 1999 ; pp. 299 - 306.
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title = "The impact of consumer participation on perceived service quality in health services",
author = "Alison Dean",
year = "1999",
language = "English",
pages = "299 -- 306",
journal = "International Journal of Customer Relationship Management",
issn = "1461-4561",

}

Dean, A 1999, 'The impact of consumer participation on perceived service quality in health services', International Journal of Customer Relationship Management, pp. 299 - 306.

The impact of consumer participation on perceived service quality in health services. / Dean, Alison.

In: International Journal of Customer Relationship Management, 1999, p. 299 - 306.

Research output: Contribution to journal › Article › Research › peer-review

TY - JOUR

T1 - The impact of consumer participation on perceived service quality in health services

AU - Dean, Alison

PY - 1999

Y1 - 1999

M3 - Article

SP - 299

EP - 306

JO - International Journal of Customer Relationship Management

JF - International Journal of Customer Relationship Management

SN - 1461-4561

ER -

Dean A. The impact of consumer participation on perceived service quality in health services. International Journal of Customer Relationship Management. 1999;299 - 306.