The impact of consumer participation on perceived service quality in health services

Alison Dean

Research output: Contribution to journalArticleResearchpeer-review

Original languageEnglish
Pages (from-to)299 - 306
Number of pages8
JournalInternational Journal of Customer Relationship Management
Publication statusPublished - 1999

Cite this

@article{56c1c4c0f973450a807a979f27d4e425,
title = "The impact of consumer participation on perceived service quality in health services",
author = "Alison Dean",
year = "1999",
language = "English",
pages = "299 -- 306",
journal = "International Journal of Customer Relationship Management",
issn = "1461-4561",

}

The impact of consumer participation on perceived service quality in health services. / Dean, Alison.

In: International Journal of Customer Relationship Management, 1999, p. 299 - 306.

Research output: Contribution to journalArticleResearchpeer-review

TY - JOUR

T1 - The impact of consumer participation on perceived service quality in health services

AU - Dean, Alison

PY - 1999

Y1 - 1999

M3 - Article

SP - 299

EP - 306

JO - International Journal of Customer Relationship Management

JF - International Journal of Customer Relationship Management

SN - 1461-4561

ER -