The facilitating role of smartphones in increasing use of value-added mobile services

Research output: Contribution to journalArticleResearchpeer-review

Abstract

This study proposes a conceptual framework for understanding the driving factors of value-added mobile services use. We offer a novel perspective, through an examination of the user-device relationship, on how the latent use of smartphones enhances the actual use of value-added mobile services. We grounded our framework in both the domestication and Apparatgeist theories as well as the findings from three focus groups. We tested the framework using self-reported data from 414 smartphone users. The findings demonstrate that the symbolic use of smartphones results in increased attachment to smartphones that in turn has a positive effect on deriving experiential value of using value-added mobile services. Symbolic use also has a positive relationship with value-expressiveness resulting from the use of such services. Both value-expressiveness and experiential value have a strong, positive relationship with overall user satisfaction that leads to an increase in the actual use of such services.
Original languageEnglish
Pages (from-to)1220 - 1240
Number of pages21
JournalNew Media and Society
Volume17
Issue number8
DOIs
Publication statusPublished - 2015

Cite this

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title = "The facilitating role of smartphones in increasing use of value-added mobile services",
abstract = "This study proposes a conceptual framework for understanding the driving factors of value-added mobile services use. We offer a novel perspective, through an examination of the user-device relationship, on how the latent use of smartphones enhances the actual use of value-added mobile services. We grounded our framework in both the domestication and Apparatgeist theories as well as the findings from three focus groups. We tested the framework using self-reported data from 414 smartphone users. The findings demonstrate that the symbolic use of smartphones results in increased attachment to smartphones that in turn has a positive effect on deriving experiential value of using value-added mobile services. Symbolic use also has a positive relationship with value-expressiveness resulting from the use of such services. Both value-expressiveness and experiential value have a strong, positive relationship with overall user satisfaction that leads to an increase in the actual use of such services.",
author = "Tojib, {Dewi Rooslani} and Yelena Tsarenko and Sembada, {Agung Yoga}",
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doi = "10.1177/1461444814522951",
language = "English",
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pages = "1220 -- 1240",
journal = "New Media and Society",
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The facilitating role of smartphones in increasing use of value-added mobile services. / Tojib, Dewi Rooslani; Tsarenko, Yelena; Sembada, Agung Yoga.

In: New Media and Society, Vol. 17, No. 8, 2015, p. 1220 - 1240.

Research output: Contribution to journalArticleResearchpeer-review

TY - JOUR

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AU - Tojib, Dewi Rooslani

AU - Tsarenko, Yelena

AU - Sembada, Agung Yoga

PY - 2015

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AB - This study proposes a conceptual framework for understanding the driving factors of value-added mobile services use. We offer a novel perspective, through an examination of the user-device relationship, on how the latent use of smartphones enhances the actual use of value-added mobile services. We grounded our framework in both the domestication and Apparatgeist theories as well as the findings from three focus groups. We tested the framework using self-reported data from 414 smartphone users. The findings demonstrate that the symbolic use of smartphones results in increased attachment to smartphones that in turn has a positive effect on deriving experiential value of using value-added mobile services. Symbolic use also has a positive relationship with value-expressiveness resulting from the use of such services. Both value-expressiveness and experiential value have a strong, positive relationship with overall user satisfaction that leads to an increase in the actual use of such services.

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