The evaluation of structured communication tools in healthcare

Stuart Marshall, Julia Harrison, Brendan Flanagan

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

3 Citations (Scopus)

Abstract

Suboptimal communication between health professionals has been identified as a significant causative factor in incidents compromising patient safety. The use of a structured method of communication has been suggested to improve the quality of information exchange, particularly with inexperienced practitioners. One structure that has been suggested to improve communication is the situational briefing tool SBAR. This tool was developed by the US Navy for standardizing important and urgent communication in nuclear submarines. Despite its widespread uptake in some areas of healthcare, its effectiveness has until recently been unproven. This paper describes the benefits and pitfalls of methods we have used to prove the effectiveness of these communication tools.

Original languageEnglish
Title of host publication52nd Human Factors and Ergonomics Society Annual Meeting, HFES 2008
Pages860-864
Number of pages5
Volume2
Publication statusPublished - 1 Dec 2008
Event52nd Human Factors and Ergonomics Society Annual Meeting, HFES 2008 - New York, NY, United States of America
Duration: 22 Sep 200826 Sep 2008

Conference

Conference52nd Human Factors and Ergonomics Society Annual Meeting, HFES 2008
CountryUnited States of America
CityNew York, NY
Period22/09/0826/09/08

Cite this

Marshall, S., Harrison, J., & Flanagan, B. (2008). The evaluation of structured communication tools in healthcare. In 52nd Human Factors and Ergonomics Society Annual Meeting, HFES 2008 (Vol. 2, pp. 860-864)