The effects of customer service management on business performance in Malaysian banking industry: an empirical analysis

Kok Wei Khong, Mahendhiran Nair

Research output: Contribution to journalArticleResearchpeer-review

15 Citations (Scopus)
Original languageEnglish
Pages (from-to)111 - 128
Number of pages18
JournalAsia Pacific Journal of Marketing and Logistics
Issue number2
Publication statusPublished - 2006

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