The effects of customer service management on business performance in Malaysian banking industry: an empirical analysis

Kok Wei Khong, Mahendhiran Nair

Research output: Contribution to journal › Article › Research › peer-review

Original language	English
Pages (from-to)	111 - 128
Number of pages	18
Journal	Asia Pacific Journal of Marketing and Logistics
Volume	18
Issue number	2
Publication status	Published - 2006

Cite this

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title = "The effects of customer service management on business performance in Malaysian banking industry: an empirical analysis",

author = "Khong, {Kok Wei} and Mahendhiran Nair",

year = "2006",

language = "English",

volume = "18",

pages = "111 -- 128",

journal = "Asia Pacific Journal of Marketing and Logistics",

issn = "1355-5855",

publisher = "Emerald",

number = "2",

}

TY - JOUR

T1 - The effects of customer service management on business performance in Malaysian banking industry: an empirical analysis

AU - Khong, Kok Wei

AU - Nair, Mahendhiran

PY - 2006

Y1 - 2006

M3 - Article

VL - 18

SP - 111

EP - 128

JO - Asia Pacific Journal of Marketing and Logistics

JF - Asia Pacific Journal of Marketing and Logistics

SN - 1355-5855

IS - 2

ER -