The effects of auditors’ quality and peripheral services on client-firms’ satisfaction in ISO 9001 quality system auditing

Research output: Contribution to journalArticleResearchpeer-review

Abstract

Furthermore, our findings show that the effects are moderated by process complexity in client firms. This study complements previous studies on ISO 9001 which have largely been focused on the implementation of the standard and its associated outcomes. The study provides practical insights and guidance for certification bodies in terms of client-firms. valuation of and satisfaction with the auditing services that the certification bodies provide.

Original languageEnglish
Pages (from-to)4406-4417
Number of pages12
JournalIEEE Transactions on Engineering Management
Volume71
DOIs
Publication statusPublished - 2024

Keywords

  • Auditors
  • Business
  • complexity
  • Complexity theory
  • Industries
  • ISO 9001
  • ISO Standards
  • Quality management
  • satisfaction
  • services
  • Standards
  • Task analysis

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