The effect of technological intensity on the relationships between competitive capabilities and business performance in service organizations

Research output: Contribution to conferencePaper


Firms emphasize different sets of capabilities as they pursue business performance, and the relationships between these capabilities may also be affected by the level of technological intensity of the firm. This paper first explores how quality and cost are associated with business performance in a cross-industry sample of service firms.
Original languageEnglish
Publication statusPublished - 2012
EventAnnual Meeting of the Decision Sciences Institute 2012 - San Francisco Marriott, San Francisco, United States of America
Duration: 16 Nov 201220 Nov 2012
Conference number: 43rd


ConferenceAnnual Meeting of the Decision Sciences Institute 2012
CountryUnited States of America
CitySan Francisco
Internet address

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