Firms emphasize different sets of capabilities as they pursue business performance, and the relationships between these capabilities may also be affected by the level of technological intensity of the firm. This paper first explores how quality and cost are associated with business performance in a cross-industry sample of service firms.
|Publication status||Published - 2012|
|Event||Annual Meeting of the Decision Sciences Institute 2012 - San Francisco Marriott, San Francisco, United States of America|
Duration: 16 Nov 2012 → 20 Nov 2012
Conference number: 43rd
|Conference||Annual Meeting of the Decision Sciences Institute 2012|
|Country||United States of America|
|Period||16/11/12 → 20/11/12|