The effect of technological intensity on the relationships between competitive capabilities and business performance in service organizations

Daniel Prajogo

The effect of technological intensity on the relationships between competitive capabilities and business performance in service organizations

Department of Management

Research output: Contribution to conference › Paper

Abstract

Firms emphasize different sets of capabilities as they pursue business performance, and the relationships between these capabilities may also be affected by the level of technological intensity of the firm. This paper first explores how quality and cost are associated with business performance in a cross-industry sample of service firms.

Original language	English
Publication status	Published - 2012
Event	Annual Meeting of the Decision Sciences Institute 2012 - San Francisco Marriott, San Francisco, United States of America Duration: 16 Nov 2012 → 20 Nov 2012 Conference number: 43rd https://convention2.allacademic.com/one/dsi/dsi12/

Conference

Conference	Annual Meeting of the Decision Sciences Institute 2012
Country	United States of America
City	San Francisco
Period	16/11/12 → 20/11/12
Internet address	https://convention2.allacademic.com/one/dsi/dsi12/

Cite this

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title = "The effect of technological intensity on the relationships between competitive capabilities and business performance in service organizations",

abstract = "Firms emphasize different sets of capabilities as they pursue business performance, and the relationships between these capabilities may also be affected by the level of technological intensity of the firm. This paper first explores how quality and cost are associated with business performance in a cross-industry sample of service firms.",

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year = "2012",

language = "English",

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AB - Firms emphasize different sets of capabilities as they pursue business performance, and the relationships between these capabilities may also be affected by the level of technological intensity of the firm. This paper first explores how quality and cost are associated with business performance in a cross-industry sample of service firms.

M3 - Paper

T2 - Annual Meeting of the Decision Sciences Institute 2012

Y2 - 16 November 2012 through 20 November 2012

ER -