Abstract
Firms emphasize different sets of capabilities as they pursue business performance, and the relationships between these capabilities may also be affected by the level of technological intensity of the firm. This paper first explores how quality and cost are associated with business performance in a cross-industry sample of service firms.
Original language | English |
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Publication status | Published - 2012 |
Event | Annual Meeting of the Decision Sciences Institute 2012 - San Francisco Marriott, San Francisco, United States of America Duration: 16 Nov 2012 → 20 Nov 2012 Conference number: 43rd https://convention2.allacademic.com/one/dsi/dsi12/ |
Conference
Conference | Annual Meeting of the Decision Sciences Institute 2012 |
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Country | United States of America |
City | San Francisco |
Period | 16/11/12 → 20/11/12 |
Internet address |