The effect of mobile technology usage on work engagement and emotional exhaustion in Japan

Yuka Fujimoto, Ahmed Shahriar Ferdous, Tomoki Sekiguchi, Ly Fie Sugianto

Research output: Contribution to journalArticleResearchpeer-review

26 Citations (Scopus)

Abstract

Researchers have repeatedly found that the use of mobile technology (MT) in the West is a double-edged sword that produces both positive and negative psychological experiences for employees. MT blurs the boundaries between work and non-work contexts, limiting employees' personal space and time as a result, and possibly having a negative impact on their work engagement. Our findings in Japan, however, were different. Japanese workers' total MT usage (i.e., during office and non-office hours) had a positive impact on their work autonomy, which, in turn, led to greater work engagement. Emotional exhaustion was not related to MT usage. The findings from this study imply that MT can result in positive psychological experiences for employees and present some managerial implications for boundary conditions.

Original languageEnglish
Pages (from-to)3315-3323
Number of pages9
JournalJournal of Business Research
Volume69
Issue number9
DOIs
Publication statusPublished - 1 Sep 2016

Keywords

  • Emotional exhaustion
  • Japan
  • Mobile technology
  • Work engagement

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