The effect of ISO 9000 certification on the relationship between total supply chain and customer satisfaction

Mile Terziovski, Terry Brookshaw

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Original languageEnglish
Title of host publicationThird International and Sixth National Rsearch Conference on Quality Management
Place of PublicationSydney NSW Australia
PublisherStandards Australia
Pages32 - 39
Number of pages8
ISBN (Print)07337 2587 2
Publication statusPublished - 1999
EventThird International and Sixth National Research Conference on Quality Management - Melbourne, Vic, Sydney NSW Australia
Duration: 8 Feb 199910 Feb 1999

Conference

ConferenceThird International and Sixth National Research Conference on Quality Management
CitySydney NSW Australia
Period8/02/9910/02/99

Cite this

Terziovski, M., & Brookshaw, T. (1999). The effect of ISO 9000 certification on the relationship between total supply chain and customer satisfaction. In Third International and Sixth National Rsearch Conference on Quality Management (pp. 32 - 39). Sydney NSW Australia: Standards Australia.