The effect of ISO 9000 certification on the relationship between total supply chain and customer satisfaction

Mile Terziovski, Terry Brookshaw

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

Original language	English
Title of host publication	Third International and Sixth National Rsearch Conference on Quality Management
Place of Publication	Sydney NSW Australia
Publisher	Standards Australia
Pages	32 - 39
Number of pages	8
ISBN (Print)	07337 2587 2
Publication status	Published - 1999
Event	Third International and Sixth National Research Conference on Quality Management - Melbourne, Vic, Sydney NSW Australia Duration: 8 Feb 1999 → 10 Feb 1999

Conference	Third International and Sixth National Research Conference on Quality Management
City	Sydney NSW Australia
Period	8/02/99 → 10/02/99

Cite this

@inproceedings{ff66cb5d0d684812aa790e033f9fee9f,

title = "The effect of ISO 9000 certification on the relationship between total supply chain and customer satisfaction",

author = "Mile Terziovski and Terry Brookshaw",

year = "1999",

language = "English",

isbn = "07337 2587 2",

pages = "32 -- 39",

booktitle = "Third International and Sixth National Rsearch Conference on Quality Management",

publisher = "Standards Australia",

note = "Third International and Sixth National Research Conference on Quality Management ; Conference date: 08-02-1999 Through 10-02-1999",

}

Terziovski, M & Brookshaw, T 1999, The effect of ISO 9000 certification on the relationship between total supply chain and customer satisfaction. in Third International and Sixth National Rsearch Conference on Quality Management. Standards Australia, Sydney NSW Australia, pp. 32 - 39, Third International and Sixth National Research Conference on Quality Management, Sydney NSW Australia, 8/02/99.

Third International and Sixth National Rsearch Conference on Quality Management. Sydney NSW Australia : Standards Australia, 1999. p. 32 - 39.

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

TY - GEN

T1 - The effect of ISO 9000 certification on the relationship between total supply chain and customer satisfaction

AU - Terziovski, Mile

AU - Brookshaw, Terry

PY - 1999

Y1 - 1999

M3 - Conference Paper

SN - 07337 2587 2

SP - 32

EP - 39

BT - Third International and Sixth National Rsearch Conference on Quality Management

PB - Standards Australia

CY - Sydney NSW Australia

T2 - Third International and Sixth National Research Conference on Quality Management

Y2 - 8 February 1999 through 10 February 1999

ER -