The e-citizen as talk, as text and as technology:CRM and e-government

Paul Richter, James Cornford, Ian Patrick McLoughlin

Research output: Contribution to journal › Article › Research › peer-review

Original language	English
Pages (from-to)	207 - 218
Number of pages	12
Journal	Electronic Journal of e-Government
Volume	2
Issue number	3
Publication status	Published - 2004

Cite this

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title = "The e-citizen as talk, as text and as technology:CRM and e-government",

author = "Paul Richter and James Cornford and McLoughlin, {Ian Patrick}",

year = "2004",

language = "English",

volume = "2",

pages = "207 -- 218",

journal = "Electronic Journal of e-Government",

issn = "1479-439X",

publisher = "Academic Conferences and Publishing International Ltd.",

number = "3",

}

TY - JOUR

T1 - The e-citizen as talk, as text and as technology:CRM and e-government

AU - Richter, Paul

AU - Cornford, James

AU - McLoughlin, Ian Patrick

PY - 2004

Y1 - 2004

UR - http://www.ejeg.com/volume-2/volume2-issue3/v2-i3-art7-richter.pdf

M3 - Article

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SP - 207

EP - 218

JO - Electronic Journal of e-Government

JF - Electronic Journal of e-Government

SN - 1479-439X

IS - 3

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