The e-citizen as talk, as text and as technology:CRM and e-government

Paul Richter, James Cornford, Ian Patrick McLoughlin

Research output: Contribution to journalArticleResearchpeer-review

Original languageEnglish
Pages (from-to)207 - 218
Number of pages12
JournalElectronic Journal of e-Government
Volume2
Issue number3
Publication statusPublished - 2004

Cite this

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title = "The e-citizen as talk, as text and as technology:CRM and e-government",
author = "Paul Richter and James Cornford and McLoughlin, {Ian Patrick}",
year = "2004",
language = "English",
volume = "2",
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journal = "Electronic Journal of e-Government",
issn = "1479-439X",
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The e-citizen as talk, as text and as technology:CRM and e-government. / Richter, Paul; Cornford, James; McLoughlin, Ian Patrick.

In: Electronic Journal of e-Government, Vol. 2, No. 3, 2004, p. 207 - 218.

Research output: Contribution to journalArticleResearchpeer-review

TY - JOUR

T1 - The e-citizen as talk, as text and as technology:CRM and e-government

AU - Richter, Paul

AU - Cornford, James

AU - McLoughlin, Ian Patrick

PY - 2004

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EP - 218

JO - Electronic Journal of e-Government

JF - Electronic Journal of e-Government

SN - 1479-439X

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