The contribution of emotional satisfaction to consumer loyalty

Yi Ting Yu, Alison Dean

Research output: Contribution to journalArticleResearchpeer-review

314 Citations (Scopus)
Original languageEnglish
Pages (from-to)234 - 250
Number of pages17
JournalInternational Journal of Service Industry Management
Volume12
Issue number3 & 4
Publication statusPublished - 2001

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