The consequential institutional IT use among disaster responders: role stacking

Puspa Sandhyaduhita, Chuan Hoo Tan, Juliana Sutanto

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review


This research seeks to unearth Information Technology (IT) use by disaster responders (DRs) deployed by their affiliated disaster response organizations (DROs) for natural disaster response missions. Our on-ground analysis sheds insights into how several types of IT use behavior are surfacing as the DRs concurrently serve the role of a member of the ephemeral disaster response organization and the affiliated DRO. Informed by the role expansion lens, role stacking and its consequential IT use behavior emerge to explain how behavior towards institutional IT tasks is shaped by the location and activities of the DRs. This research expands the understanding of IT use in situations where users are disentangled from a preexisting institutional boundary through mission deployments. Such an understanding is particularly important since providing IT applications to the employees is a substantial investment committed by an institution. However, users do not necessarily use the institutional IT applications in certain situations.
Original languageEnglish
Title of host publicationICIS 2022 Proceedings
EditorsTilo Böhmann, Kai-Lung Hui, Viswanath Venkatesh
Place of PublicationUSA
PublisherAmerican Institute of Science
Number of pages9
ISBN (Electronic)9781958200049
Publication statusPublished - 2022
Externally publishedYes
EventInternational Conference on Information Systems 2022 - Copenhagen, Denmark
Duration: 9 Dec 202214 Dec 2022 (Website) (Proceedings)


ConferenceInternational Conference on Information Systems 2022
Abbreviated titleICIS 2022
Internet address


  • Institutional IT use
  • disaster responder
  • disaster response
  • role expansion

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