The Conceptualization of Mental Health Service Quality Assessment: Consumer Perspective

Eric Badu, Anthony Paul O’Brien, Rebecca Mitchell

Research output: Contribution to journalArticleResearchpeer-review

10 Citations (Scopus)


This review synthesises theoretical approaches and methodological considerations in mental health service quality assessment from consumers-perspective. We searched published articles from databases: EMBASE, MEDLINE, CIHNAL, Scopus, Web of Science, and PsycINFO. Of the 30 included papers, 16 contained instruments used to mental health quality assessment and 14 focused on theoretical constructs. The review finds that mental health quality assessment is explained and measured using constructs that focus on structure, process and outcome. The methodological issues that need critical consideration are the context and cultural norms of services, outcome perspectives, evaluator, sources of information as well as the selection of consumers and instruments. The review recommends that researchers and clinicians should consider the theoretical constructs and methodological issues in mental health quality assessment.

Original languageEnglish
Pages (from-to)790-806
Number of pages17
JournalAdministration and Policy in Mental Health and Mental Health Services Research
Issue number6
Publication statusPublished - Nov 2019
Externally publishedYes


  • Assessment
  • Consumers-perspective outcome
  • Mental health service quality
  • Methodological issues
  • Theoretical approaches

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