The comparative analysis of TQM practices and quality performance between manufacturing and service firms

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167 Citations (Scopus)

Original language	English
Pages (from-to)	217 - 228
Number of pages	12
Journal	International Journal of Service Industry Management
Volume	16
Issue number	3
DOIs	https://doi.org/10.1108/09564230510601378
Publication status	Published - 2005

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@article{8102f9c9a6334648958ca695748cc307,

title = "The comparative analysis of TQM practices and quality performance between manufacturing and service firms",

author = "Prajogo, {Daniel Indarto}",

year = "2005",

doi = "10.1108/09564230510601378",

language = "English",

volume = "16",

pages = "217 -- 228",

journal = "Journal of Service Management",

issn = "1757-5818",

publisher = "Emerald Group Publishing Limited",

number = "3",

}