The comparative analysis of TQM practices and quality performance between manufacturing and service firms

Research output: Contribution to journalArticleResearchpeer-review

146 Citations (Scopus)
Original languageEnglish
Pages (from-to)217 - 228
Number of pages12
JournalInternational Journal of Service Industry Management
Volume16
Issue number3
DOIs
Publication statusPublished - 2005

Cite this