"That really pushes my buttons": designing bullying and harassment training for the workplace

Rosanna Bellini, Patrick Olivier, Rob Comber

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

4 Citations (Scopus)

Abstract

Workplace bullying and harassment have been identified as two of the most concerning silent and unseen occupational hazards of the 21st century. The design of bespoke training addressing domain-specific job roles and relations presents a particular challenge. Using the concept of data-in-place where data is understood as being bound and produced by a particular place, this paper describes how locally-situated accounts can be used to engage employees in workplacespecific training seminars. Using higher education as a case study, we describe a four-stage design process for future training efforts: (1) in-depth interviews for further understanding of bullying and harassment; (2) design of digital probes for capturing contextual data; (3) probe deployment and subsequent data analysis; (4) data-driven discussion-based seminars. We outline the potential for digital probes in promoting the denormalization of toxic workplace cultures, considerations for novel sensitive data governance models, and the discussion of data-in-place's temporal dimension.

Original languageEnglish
Title of host publicationCHI 2018 - Engage with CHI
Subtitle of host publicationCHI 2018 - Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems
EditorsAnna Cox, Mark Perry
Place of PublicationNew York NY USA
PublisherAssociation for Computing Machinery (ACM)
Number of pages14
ISBN (Electronic)9781450356206, 9781450356213
DOIs
Publication statusPublished - 2018
Externally publishedYes
EventInternational Conference on Human Factors in Computing Systems 2018 - Montreal, Canada
Duration: 21 Apr 201826 Apr 2018
Conference number: 36th
https://chi2018.acm.org/
https://dl.acm.org/doi/proceedings/10.1145/3173574 (Proceedings)

Conference

ConferenceInternational Conference on Human Factors in Computing Systems 2018
Abbreviated titleCHI 2018
CountryCanada
CityMontreal
Period21/04/1826/04/18
Internet address

Keywords

  • Datain-place
  • Training
  • Workplace bullying
  • Workplace harassment

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