Abstract
The Product Design and Impact unit of the Department of Quality Assurance, Norms and Standards, in collaboration with the Monash University’s Design Health Collab, conducted a hybrid co-design workshop in Geneva and online on 7 September 2022. The objective of this ongoing collaboration is to understand how WHO guidelines can be planned and developed to improve their usability and impact.
The aim of this event, the second in a series of co-design workshops, was to evaluate the prototype design principles that are part of the Design toolkit for WHO guideline developers: principles and tools. The principles were developed on the basis of insights shared in the first workshop, held on 7 April 2022, and reported in Improving the usability and impact of WHO guidelines: report of a WHO workshop.
During the second workshop, stakeholders conducted various activities to “socialize” the prototype design principles with stakeholders in WHO product development.The workshop was attended by 22 people from five countries, of whom three attended online. The participants included staff at WHO country and regional offices and headquarters, staff at academic institutions that are partners with ministries of health, and the team from Monash University’s Design Health Collab. The workshop was held in the Eureka facilities managed by the Innovation Hub, Digital Health and Innovation, which provided virtual facilitation and room.
Stakeholders were engaged through a participatory method to determine how the toolkit principles would be translated into daily practice and work routines. The workshop was centred on fictional persona that were co-created by WHO and the Monash Design Health Collab and a fictional scenario. Working in interdisciplinary groups, the participants answered prompts that guided their evaluation of seven design principles proposed in the Design toolkit. Discussions were facilitated on the practical usefulness of each principle and potential enablers and barriers to their implementation.
This report summarizes the thematic analyses of the workshop, including: roles and responsibilities, resources, document structure and format, context, and end users. The report concludes with a discussion of actionable insights and design recommendations that will be considered in revising the Design toolkit for further consideration by relevant stakeholders.
The aim of this event, the second in a series of co-design workshops, was to evaluate the prototype design principles that are part of the Design toolkit for WHO guideline developers: principles and tools. The principles were developed on the basis of insights shared in the first workshop, held on 7 April 2022, and reported in Improving the usability and impact of WHO guidelines: report of a WHO workshop.
During the second workshop, stakeholders conducted various activities to “socialize” the prototype design principles with stakeholders in WHO product development.The workshop was attended by 22 people from five countries, of whom three attended online. The participants included staff at WHO country and regional offices and headquarters, staff at academic institutions that are partners with ministries of health, and the team from Monash University’s Design Health Collab. The workshop was held in the Eureka facilities managed by the Innovation Hub, Digital Health and Innovation, which provided virtual facilitation and room.
Stakeholders were engaged through a participatory method to determine how the toolkit principles would be translated into daily practice and work routines. The workshop was centred on fictional persona that were co-created by WHO and the Monash Design Health Collab and a fictional scenario. Working in interdisciplinary groups, the participants answered prompts that guided their evaluation of seven design principles proposed in the Design toolkit. Discussions were facilitated on the practical usefulness of each principle and potential enablers and barriers to their implementation.
This report summarizes the thematic analyses of the workshop, including: roles and responsibilities, resources, document structure and format, context, and end users. The report concludes with a discussion of actionable insights and design recommendations that will be considered in revising the Design toolkit for further consideration by relevant stakeholders.
| Original language | English |
|---|---|
| Place of Publication | Geneva, Switzerland |
| Publisher | World Health Organization |
| Commissioning body | WHO - World Health Organization (Headquarters) |
| Number of pages | 50 |
| ISBN (Electronic) | 9789240077041 |
| ISBN (Print) | 9789240077058 |
| Publication status | Published - 2023 |