Technology is the answer...but what was the question? Experiments in the delivery of legal services to regional, rural and remote clients

Rosemary Hunter, Cate Banks, Jeff Giddings

Research output: Chapter in Book/Report/Conference proceedingChapter (Book)Researchpeer-review

Abstract

Australian Legal Aid Commissions have devised a range of innovative legal services in attempts to maximise the reach of legal aid funds in the context of government funding restrictions. Through a series of case studies, the authors sought to determine the extent to which these services meet clients' needs while representing an efficient use of limited legal aid resources.This paper focuses on two of the case studies of technology-based services: a community legal centre set up to provide legal information, advice and minor assistance to remote communities by means of video-conferencing; and a telephone hotline providing information, dispute resolution options, legal advice and referrals to callers from non-metropolitan Australia. Both services were designed to assist clients in regional, rural and remote parts of Australia who would otherwise have extremely limited access to legal services. The paper concludes, however, that these were both failed experiments.
Original languageEnglish
Title of host publicationTransforming Lives
Subtitle of host publicationLaw and Social Process: Papers from the Legal Services Research Centre's International Research Conference, Transforming Lives, Queen's University, Belfast, 19th to 21st April, 2006
EditorsPascoe Pleasence, Alexy Buck, Nigel J Balmer
Place of PublicationUK
PublisherThe Stationary Office
Chapter6
Pages133-160
Number of pages28
ISBN (Print)9780117021464
Publication statusPublished - 2007
Externally publishedYes

Cite this

Hunter, R., Banks, C., & Giddings, J. (2007). Technology is the answer...but what was the question? Experiments in the delivery of legal services to regional, rural and remote clients. In P. Pleasence, A. Buck, & N. J. Balmer (Eds.), Transforming Lives: Law and Social Process: Papers from the Legal Services Research Centre's International Research Conference, Transforming Lives, Queen's University, Belfast, 19th to 21st April, 2006 (pp. 133-160). UK: The Stationary Office.
Hunter, Rosemary ; Banks, Cate ; Giddings, Jeff. / Technology is the answer...but what was the question? Experiments in the delivery of legal services to regional, rural and remote clients. Transforming Lives: Law and Social Process: Papers from the Legal Services Research Centre's International Research Conference, Transforming Lives, Queen's University, Belfast, 19th to 21st April, 2006. editor / Pascoe Pleasence ; Alexy Buck ; Nigel J Balmer. UK : The Stationary Office, 2007. pp. 133-160
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Hunter, R, Banks, C & Giddings, J 2007, Technology is the answer...but what was the question? Experiments in the delivery of legal services to regional, rural and remote clients. in P Pleasence, A Buck & NJ Balmer (eds), Transforming Lives: Law and Social Process: Papers from the Legal Services Research Centre's International Research Conference, Transforming Lives, Queen's University, Belfast, 19th to 21st April, 2006. The Stationary Office, UK, pp. 133-160.

Technology is the answer...but what was the question? Experiments in the delivery of legal services to regional, rural and remote clients. / Hunter, Rosemary; Banks, Cate; Giddings, Jeff.

Transforming Lives: Law and Social Process: Papers from the Legal Services Research Centre's International Research Conference, Transforming Lives, Queen's University, Belfast, 19th to 21st April, 2006. ed. / Pascoe Pleasence; Alexy Buck; Nigel J Balmer. UK : The Stationary Office, 2007. p. 133-160.

Research output: Chapter in Book/Report/Conference proceedingChapter (Book)Researchpeer-review

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Hunter R, Banks C, Giddings J. Technology is the answer...but what was the question? Experiments in the delivery of legal services to regional, rural and remote clients. In Pleasence P, Buck A, Balmer NJ, editors, Transforming Lives: Law and Social Process: Papers from the Legal Services Research Centre's International Research Conference, Transforming Lives, Queen's University, Belfast, 19th to 21st April, 2006. UK: The Stationary Office. 2007. p. 133-160