Technological innovations in grocery retailing: retrospect and prospect

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In most developed and developing countries, the grocery industry plays a crucial role as it is the main source of food and household products for the society at large. In order to serve consumers better, grocery retailers have spent vast resources on developing and implementing various technologies over the years. This paper reviews two major forms of technological innovations - operating and information technologies - that have taken place in the industry, with particular emphasis on the period from the 1970s until the present day. I also evaluate the implications of technology on grocery retailing and discuss future prospects.

Original languageEnglish
Pages (from-to)195-209
Number of pages15
JournalTechnology in Society
Issue number2
Publication statusPublished - 1 Apr 1998
Externally publishedYes

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