Teaching older adults to use gerontechnology applications through instruction videos: human-element considerations

Pei-Lee Teh; Chee Wei Phang; Pervaiz K. Ahmed; Soon-Nyean Cheong; Wen-Jiun Yap; Qi Ma; Alan H.S. Chan

doi:10.1007/978-3-319-57931-3_46

Teaching older adults to use gerontechnology applications through instruction videos: human-element considerations

Pei-Lee Teh, Chee Wei Phang, Pervaiz K. Ahmed, Soon-Nyean Cheong, Wen-Jiun Yap, Qi Ma, Alan H.S. Chan

Malaysia School of Business

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Other › peer-review

2 Citations (Scopus)

Abstract

This paper aims to investigate the effect of human narrator (vis-à-vis an artificially-created cartoon narrator) in designing instruction videos to teach older adults to use gerontechnology applications. Additionally, we assess whether there is a difference if the human narrator is a child, a young adult, or an older adult. A sample of 124 older adults was collected to test the research hypotheses. Our findings suggest that in general instruction videos with human narrators are preferred by the older adults over the one without (i.e., cartoon character). More interestingly, the older adults prefer child as the human narrator (to young adult and older adult), as reflected in the highest perceived effectiveness and social presence of the video garnered among all the video versions. These insights have important implications on teaching and promoting older adults’ use of gerontechnology applications via instruction videos. We conclude this paper with a discussion on the research implications, limitations and future research.

Original language	English
Title of host publication	Cross-Cultural Design
Subtitle of host publication	9th International Conference, CCD 2017, Held as Part of HCI International 2017, Vancouver, BC, Canada, July 9-14, 2017, Proceedings
Editors	Pei-Luen patrick Rau
Place of Publication	Cham Switzerland
Publisher	Springer
Pages	582-591
Number of pages	10
Edition	1st
ISBN (Electronic)	9783319579313
ISBN (Print)	9783319579306
DOIs	https://doi.org/10.1007/978-3-319-57931-3_46
Publication status	Published - 2017
Event	International Conference on Cross-Cultural Design (CCD) Held as Part of International Conference on Human-Computer Interaction (HCI International) 2017 - Vancouver, Canada Duration: 9 Jul 2017 → 14 Jul 2017 Conference number: 9th http://www.computationalimaging.org/ccd2017/ https://link.springer.com/book/10.1007/978-3-319-57931-3 (Proceedings)

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	10281
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	International Conference on Cross-Cultural Design (CCD) Held as Part of International Conference on Human-Computer Interaction (HCI International) 2017
Abbreviated title	CCD 2017
Country/Territory	Canada
City	Vancouver
Period	9/07/17 → 14/07/17
Internet address	http://www.computationalimaging.org/ccd2017/ https://link.springer.com/book/10.1007/978-3-319-57931-3 (Proceedings)

Keywords

Child
Gerontechnology
Human narrator
Instruction videos
Older adults
Training

Access to Document

10.1007/978-3-319-57931-3_46

Cite this

Teh, P.-L., Phang, C. W., Ahmed, P. K., Cheong, S.-N., Yap, W.-J., Ma, Q., & Chan, A. H. S. (2017). Teaching older adults to use gerontechnology applications through instruction videos: human-element considerations. In P.-L. P. Rau (Ed.), Cross-Cultural Design: 9th International Conference, CCD 2017, Held as Part of HCI International 2017, Vancouver, BC, Canada, July 9-14, 2017, Proceedings (1st ed., pp. 582-591). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 10281). Springer. https://doi.org/10.1007/978-3-319-57931-3_46

Teh, Pei-Lee ; Phang, Chee Wei ; Ahmed, Pervaiz K. et al. / Teaching older adults to use gerontechnology applications through instruction videos : human-element considerations. Cross-Cultural Design: 9th International Conference, CCD 2017, Held as Part of HCI International 2017, Vancouver, BC, Canada, July 9-14, 2017, Proceedings. editor / Pei-Luen patrick Rau. 1st. ed. Cham Switzerland : Springer, 2017. pp. 582-591 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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title = "Teaching older adults to use gerontechnology applications through instruction videos: human-element considerations",

abstract = "This paper aims to investigate the effect of human narrator (vis-{\`a}-vis an artificially-created cartoon narrator) in designing instruction videos to teach older adults to use gerontechnology applications. Additionally, we assess whether there is a difference if the human narrator is a child, a young adult, or an older adult. A sample of 124 older adults was collected to test the research hypotheses. Our findings suggest that in general instruction videos with human narrators are preferred by the older adults over the one without (i.e., cartoon character). More interestingly, the older adults prefer child as the human narrator (to young adult and older adult), as reflected in the highest perceived effectiveness and social presence of the video garnered among all the video versions. These insights have important implications on teaching and promoting older adults{\textquoteright} use of gerontechnology applications via instruction videos. We conclude this paper with a discussion on the research implications, limitations and future research.",

keywords = "Child, Gerontechnology, Human narrator, Instruction videos, Older adults, Training",

author = "Pei-Lee Teh and Phang, \{Chee Wei\} and Ahmed, \{Pervaiz K.\} and Soon-Nyean Cheong and Wen-Jiun Yap and Qi Ma and Chan, \{Alan H.S.\}",

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Teh, P-L, Phang, CW, Ahmed, PK, Cheong, S-N, Yap, W-J, Ma, Q & Chan, AHS 2017, Teaching older adults to use gerontechnology applications through instruction videos: human-element considerations. in P-LP Rau (ed.), Cross-Cultural Design: 9th International Conference, CCD 2017, Held as Part of HCI International 2017, Vancouver, BC, Canada, July 9-14, 2017, Proceedings. 1st edn, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 10281, Springer, Cham Switzerland, pp. 582-591, International Conference on Cross-Cultural Design (CCD) Held as Part of International Conference on Human-Computer Interaction (HCI International) 2017, Vancouver, British Columbia, Canada, 9/07/17. https://doi.org/10.1007/978-3-319-57931-3_46

Teaching older adults to use gerontechnology applications through instruction videos: human-element considerations. / Teh, Pei-Lee; Phang, Chee Wei; Ahmed, Pervaiz K. et al.
Cross-Cultural Design: 9th International Conference, CCD 2017, Held as Part of HCI International 2017, Vancouver, BC, Canada, July 9-14, 2017, Proceedings. ed. / Pei-Luen patrick Rau. 1st. ed. Cham Switzerland: Springer, 2017. p. 582-591 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 10281).

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Other › peer-review

TY - GEN

T1 - Teaching older adults to use gerontechnology applications through instruction videos

T2 - International Conference on Cross-Cultural Design (CCD) Held as Part of International Conference on Human-Computer Interaction (HCI International) 2017

AU - Teh, Pei-Lee

AU - Phang, Chee Wei

AU - Ahmed, Pervaiz K.

AU - Cheong, Soon-Nyean

AU - Yap, Wen-Jiun

AU - Ma, Qi

AU - Chan, Alan H.S.

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N2 - This paper aims to investigate the effect of human narrator (vis-à-vis an artificially-created cartoon narrator) in designing instruction videos to teach older adults to use gerontechnology applications. Additionally, we assess whether there is a difference if the human narrator is a child, a young adult, or an older adult. A sample of 124 older adults was collected to test the research hypotheses. Our findings suggest that in general instruction videos with human narrators are preferred by the older adults over the one without (i.e., cartoon character). More interestingly, the older adults prefer child as the human narrator (to young adult and older adult), as reflected in the highest perceived effectiveness and social presence of the video garnered among all the video versions. These insights have important implications on teaching and promoting older adults’ use of gerontechnology applications via instruction videos. We conclude this paper with a discussion on the research implications, limitations and future research.

AB - This paper aims to investigate the effect of human narrator (vis-à-vis an artificially-created cartoon narrator) in designing instruction videos to teach older adults to use gerontechnology applications. Additionally, we assess whether there is a difference if the human narrator is a child, a young adult, or an older adult. A sample of 124 older adults was collected to test the research hypotheses. Our findings suggest that in general instruction videos with human narrators are preferred by the older adults over the one without (i.e., cartoon character). More interestingly, the older adults prefer child as the human narrator (to young adult and older adult), as reflected in the highest perceived effectiveness and social presence of the video garnered among all the video versions. These insights have important implications on teaching and promoting older adults’ use of gerontechnology applications via instruction videos. We conclude this paper with a discussion on the research implications, limitations and future research.

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KW - Training

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DO - 10.1007/978-3-319-57931-3_46

M3 - Conference Paper

AN - SCOPUS:85021668823

SN - 9783319579306

T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

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PB - Springer

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ER -

Teh PL, Phang CW, Ahmed PK, Cheong SN, Yap WJ, Ma Q et al. Teaching older adults to use gerontechnology applications through instruction videos: human-element considerations. In Rau PLP, editor, Cross-Cultural Design: 9th International Conference, CCD 2017, Held as Part of HCI International 2017, Vancouver, BC, Canada, July 9-14, 2017, Proceedings. 1st ed. Cham Switzerland: Springer. 2017. p. 582-591. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-319-57931-3_46

Teaching older adults to use gerontechnology applications through instruction videos: human-element considerations

Abstract

Publication series

Conference

Keywords

Access to Document

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