Talking behind your back: communication and team cooperation

Klaus Abbink, Lu Dong, Lingbo Huang

Research output: Contribution to journalArticleResearchpeer-review

2 Citations (Scopus)

Abstract

Communication is one of the most effective devices in promoting team cooperation. However, asymmetric communication sometimes breeds collusion and hurts team efficiency. Here, we present experimental evidence showing that excluding one member from team communication hurts team cooperation; the communicating partners collude in profit allocation against the excluded member, and the latter reacts by exerting less effort. Allowing the partners to reach out to the excluded member partially restores cooperation and fairness in profit allocation, but it does not stop the partners from talking behind that member's back even when they could have talked publicly. The partners sometimes game the system by tricking the excluded member into contributing but then grabbing all profits for themselves.

Original languageEnglish
Pages (from-to)5187-5200
Number of pages14
JournalManagement Science
Volume68
Issue number7
DOIs
Publication statusPublished - Jul 2022

Keywords

  • allocation
  • collusion
  • communication
  • fairness
  • laboratory experiment
  • team cooperation

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