Taking care of business: Are franchise systems structured to promote conflict?

Jeffrey Michael Giddings, Scott Weaven, Debra Grace, Lorelle Frazer

Research output: Contribution to journalArticleResearchpeer-review


This article outlines the research methods used and salient issues raised by a major franchise research project undertaken by a team of researchers from the Griffith University Asia-Pacific Centre for Franchising Excellence. Data were gathered through qualitative interviews with industry experts, case studies of franchise systems and a mail survey to franchisees from across Australia. In addition to providing demographic data, survey respondents provided details of a conflict situation they had experienced in relation to franchising, how it was managed or resolved and their satisfaction with the process(es) used.
Original languageEnglish
Pages (from-to)41-48
Number of pages8
JournalAustralasian Dispute Resolution Journal
Issue number1
Publication statusPublished - 2011
Externally publishedYes

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