Supporting real-time peer-mentoring of rural volunteers

Delvin Varghese, Tom Bartindale, Kyle Montague, Matt Baillie Smith, Patrick Olivier

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

2 Citations (Scopus)

Abstract

Telephone-driven community forums have been a widely proposed solution to address the unreliable internet connectivity and large geographic scope that characterizes many international NGO contexts. Primarily, these applications support asynchronous activities, such as information portals or forums to access rural journalism, but opportunities for real-time experience sharing remain largely under-explored. In this paper, we explore the potential of such forums to support remote mentoring of NGO volunteers, a practice that requires synchronous, dialogical formats for experience sharing and peer discussion. We engaged 28 participants from a rural Indian NGO in the design of peer-mentoring sessions that leverage synchronous audio discussions, using the structure and format of traditional talk-show radio as a starting point. The participants favored an entertaining approach to mentoring and discussed the logistics required to achieve this within their resource constraints. We conclude with design implications for designing media-driven community engagement platforms and the ethical challenges around protecting marginalized community interests.

Original languageEnglish
Title of host publicationProceedings of the 2022 CHI Conference on Human Factors in Computing Systems
EditorsSteven Drucker, Julie Williamson, Koji Yatani
Place of PublicationNew York NY USA
PublisherAssociation for Computing Machinery (ACM)
Number of pages13
ISBN (Electronic)9781450391573
DOIs
Publication statusPublished - 2022
EventInternational Conference on Human Factors in Computing Systems 2022 - New Orleans, United States of America
Duration: 29 Apr 20225 May 2022
Conference number: 40th
https://dl.acm.org/doi/proceedings/10.1145/3491102 (ACM Digital Library - proceedings)
https://chi2022.acm.org/ (Website)
https://dl.acm.org/doi/proceedings/10.1145/3491101 (Extended Abstracts)

Conference

ConferenceInternational Conference on Human Factors in Computing Systems 2022
Abbreviated titleCHI 2022
Country/TerritoryUnited States of America
CityNew Orleans
Period29/04/225/05/22
Internet address

Keywords

  • global south
  • HCI4D
  • ICTD
  • international development
  • mentoring
  • rural development
  • volunteers

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