Studying the effect of perceived hedonic mobile device quality on user experience evaluations of mobile applications

Dimitrios Raptis, Eleftherios Papachristos, Jesper Kjeldskov, Mikael B. Skov, Nikolaos Avouris

Research output: Contribution to journalArticleResearchpeer-review

7 Citations (Scopus)

Abstract

When people interact with digital artefacts they perceive their pragmatic and hedonic qualities. In the case of interacting with mobile devices and applications, users seek utility as they try to satisfy certain needs, but at the same time they have certain feelings and emotions when, for example, they feel attached to their personal phone and/or trust its brand. Due to this strong relation between users and mobile devices a significant problem occurs when researchers want to evaluate the user experience of a mobile application in laboratory settings: the selection of an appropriate mobile device. Towards this end, this paper aims to unveil the effect of perceived hedonic quality of a mobile device on the user experience evaluation results of an application. Our results show that the perceived hedonic quality of a mobile device significantly affected the perceived pragmatic quality of the application, but not the hedonic one.

Original languageEnglish
Pages (from-to)1168-1179
Number of pages12
JournalBehaviour and Information Technology
Volume33
Issue number11
DOIs
Publication statusPublished - 1 Nov 2014
Externally publishedYes

Keywords

  • attractiveness
  • brand
  • hedonic quality
  • laboratory settings
  • mobile applications
  • mobile devices
  • pragmatic quality
  • user experience

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