Stakeholders’ perceptions of digital health platform ecosystem generativity

This paper discusses findings from a study of healthcare stakeholders’ perceptions of the enablers and barriers of core-periphery systems and solutions in the digital platform of a Private Tertiary Health Service (PTHS). Using critical realism as a lens, the study involves an embedded case study of three departments in PTHS. The findings show that the platformisation of digital health infrastructure enhances generativity, including innovation, adoption, and scaling. Further, the research identifies platform governance as an area that requires enhancements. Our findings add to the limited digital health platform ecosystems literature by reporting healthcare stakeholders’ perceptions. Our findings offer potential for strategy for health organisations seeking platformisation of their digital infrastructures. Further, state and national digital healthcare policymakers can use this research to address digital health platform ecosystem challenges, especially in the private sector.