Stakeholders influence on managers’ awareness and attitudes and their impacts on environmental management practices of hotels in Malaysia

Research output: Chapter in Book/Report/Conference proceedingConference PaperOther


Tourism industry has been criticized to cause environmental unsustainability despite its significant contribution to the economy. This study extends prior studies by exploring the environmental management practices (EMPs)
issues from a different perspective. Specifically, this study investigates stakeholders influence on hotel managers’ awareness and attitudes, and their impacts on EMPs in Malaysia. Data was collected from 159 senior hotel
managers in Malaysia and analysed using the Partial Least Squares (PLS). The findings reveal that owners and regulators influence hotel managers awareness and attitude of environmental issues, and consequently the adoption of EMPs. Managers with a greater environmental awareness are more likely to adopt basic
environmental practices while managers with greater environmental attitude are more likely to adopt advanced environmental practices. No association was found between managers’ awareness and attitudes, implying that the construction of knowledge about environmental condition is not translated into the assessment of the outcome of performing the action. In view of the findings, we propose key strategies to enhance the competitiveness of the hotel industry in Malaysia. Legislative authorities should play a role in enacting mandatory requirements with detailed procedures for hotel operators to comply with. Heavy financial penalty should be imposed as a measure to ensure compliance. Legislative authorities should also engage in incentives such as tax relief and green loans
to support environmental sustainability initiatives. Joint efforts among various governmental and non-government bodies will ultimately create a societal norm that appreciate a balanced environment. Future research should focus on the behavioural factors impacting the adaptation of environmental initiatives in hotels.
Original languageEnglish
Title of host publicationProceedings of Sustainable Business Innovation: New Normal Going Forward
Subtitle of host publicationThe 6th International Conference of Accounting, Business, and Economics (ICABEC 2020)
Place of PublicationTerengganu Malaysia
PublisherUniversiti Malaysia Terengganu (UMT)
Number of pages9
ISBN (Electronic)9789672939399
Publication statusPublished - 2021
EventInternational Conference on Accounting, Business and Economics 2020 - Terengganu, Malaysia
Duration: 16 Dec 202017 Dec 2020
Conference number: 6th


ConferenceInternational Conference on Accounting, Business and Economics 2020
Abbreviated titleICABEC 2020

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