| Original language | English |
|---|---|
| Title of host publication | Business Systems Research, Vol 1 |
| Place of Publication | Clayton Vic Australia |
| Publisher | Department of Business Systems |
| Pages | 99 - 110 |
| Number of pages | 12 |
| Publication status | Published - 1997 |
Some Aspects of Quality in the Service Industry
Dinna P Chua, Brian W Jenney
Research output: Chapter in Book/Report/Conference proceeding › Chapter (Book) › Other