So who is impacted anyway - a preliminary study of indirect stakeholder identification in practice

Ingo Muller, Waqar Hussain, John Grundy

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

1 Citation (Scopus)


Due to the proliferation of disruptive technologies such as AI into almost every aspect of modern society, software systems increasingly affect the lives of people who do not directly use these systems -with potentially serious and harmful consequences. However, current software development practices do not yet account for this trend sufficiently well and frequently overlook indirect stakeholders. This paper presents the results of a preliminary interview-based study of software professionals aimed at understanding the state-of-practice of indirect stakeholder identification in the software industry. Our initial findings confirm that indirect stakeholders are often overlooked due to customer expectations, project constraints, the prevailing technology-centric software engineering culture and a lack of practical methods and tools. Based on these findings, we outline a roadmap for the investigation of methods and tools for the effective and efficient identification of indirect stakeholders.

Original languageEnglish
Title of host publicationProceedings - 15th International Conference on Cooperative and Human Aspects of Software Engineering, CHASE 2022
EditorsGema Rodríguez-Pérez
Place of PublicationPiscataway NJ USA
PublisherIEEE, Institute of Electrical and Electronics Engineers
Number of pages5
ISBN (Electronic)9781450393423
Publication statusPublished - 2022
EventInternational Workshop on Cooperative and Human Aspects of Software Engineering 2022 - Pittsburgh, United States of America
Duration: 18 May 202219 May 2022
Conference number: 15th (Proceedings) (Website)


ConferenceInternational Workshop on Cooperative and Human Aspects of Software Engineering 2022
Abbreviated titleCHASE 2022
Country/TerritoryUnited States of America
Internet address


  • Indirect stakeholder
  • interview-based study
  • stakeholder identification

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