Service quality, trust, commitment and service differentiation in business relationships

Pierre Chenet, Tracey Dagger, Don O'Sullivan

Research output: Contribution to journalArticleResearchpeer-review

80 Citations (Scopus)
Original languageEnglish
Pages (from-to)336 - 346
Number of pages11
JournalJournal of Services Marketing
Volume24
Issue number5
DOIs
Publication statusPublished - 2010
Externally publishedYes

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