Service quality practices and service quality outcomes in dental care

Alan Baldwin, Amrik S Sohal, Mile Terziovski

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Original languageEnglish
Title of host publicationChange Management: Proceedings of the 7th International Conference on ISO 9000 and TQM
EditorsS Ho, J Dalrymple
Place of PublicationHong Kong
PublisherHKBU
Pages1015 - 1021
Number of pages7
ISBN (Print)9628610767
Publication statusPublished - 2002
EventInternational Conference on ISO and TQM - Melbourne, Vic, Melbourne Vic Australia
Duration: 2 Apr 20024 Apr 2002

Conference

ConferenceInternational Conference on ISO and TQM
CityMelbourne Vic Australia
Period2/04/024/04/02

Cite this

Baldwin, A., Sohal, A. S., & Terziovski, M. (2002). Service quality practices and service quality outcomes in dental care. In S. Ho, & J. Dalrymple (Eds.), Change Management: Proceedings of the 7th International Conference on ISO 9000 and TQM (pp. 1015 - 1021). HKBU.