Service quality in call centres: Linking organisational and customer factors

Alison Dean

Research output: Contribution to conferenceAbstractOther

Original languageEnglish
Pages22 - 23
Number of pages2
Publication statusPublished - 2001
EventAustralian Services Research Workshop - -, Dunedin NZ
Duration: 13 Feb 200116 Feb 2001

Conference

ConferenceAustralian Services Research Workshop
CityDunedin NZ
Period13/02/0116/02/01

Cite this

Dean, A. (2001). Service quality in call centres: Linking organisational and customer factors. 22 - 23. Abstract from Australian Services Research Workshop, Dunedin NZ, .
Dean, Alison. / Service quality in call centres: Linking organisational and customer factors. Abstract from Australian Services Research Workshop, Dunedin NZ, .2 p.
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pages = "22 -- 23",
note = "Australian Services Research Workshop ; Conference date: 13-02-2001 Through 16-02-2001",

}

Dean, A 2001, 'Service quality in call centres: Linking organisational and customer factors' Australian Services Research Workshop, Dunedin NZ, 13/02/01 - 16/02/01, pp. 22 - 23.

Service quality in call centres: Linking organisational and customer factors. / Dean, Alison.

2001. 22 - 23 Abstract from Australian Services Research Workshop, Dunedin NZ, .

Research output: Contribution to conferenceAbstractOther

TY - CONF

T1 - Service quality in call centres: Linking organisational and customer factors

AU - Dean, Alison

PY - 2001

Y1 - 2001

M3 - Abstract

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Dean A. Service quality in call centres: Linking organisational and customer factors. 2001. Abstract from Australian Services Research Workshop, Dunedin NZ, .