Service quality in call centres: Linking organisational and customer factors

Alison Dean

Research output: Contribution to conferenceAbstract

Original languageEnglish
Pages22 - 23
Number of pages2
Publication statusPublished - 2001
EventAustralian Services Research Workshop - -, Dunedin NZ
Duration: 13 Feb 200116 Feb 2001

Conference

ConferenceAustralian Services Research Workshop
CityDunedin NZ
Period13/02/0116/02/01

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