Service quality in call centres: An exploration of customer expectations and their implications

Alison Dean

Research output: Contribution to conferenceAbstract

Original languageEnglish
Pages- - -
Number of pages1
Publication statusPublished - 2001
EventSERVSIG Services Research Conference - -, Sydney NSW Australia
Duration: 26 May 200128 May 2001


ConferenceSERVSIG Services Research Conference
CitySydney NSW Australia

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