Service providers' use of emotional competencies and perceived workgroup emotional climate to predict customer and provider satisfaction with service encounters

Charmine Emma Jean Hartel, Helen Gough, Gunter F Hartel

Research output: Contribution to journalArticleResearchpeer-review

23 Citations (Scopus)
Original languageEnglish
Pages (from-to)232 - 254
Number of pages23
JournalInternational Journal of Work Organisation and Emotion
Issue number3
Publication statusPublished - 2006

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