Service Evaluation Report: August 2018

Jasmin Grigg, Victoria C. Manning, Samuel C. Campbell, Kaitlyn Taylor, Rick Loos

Research output: Book/ReportOther ReportResearch


A retrospective analyses of data from six of the service provided by Turning Point, funded by the Victorian Department of Health and Human Services (DHHS) was completed in July 2018. The following services were evaluated:
- DirectLine
- Victoria Police e-Referral program (VPeR)
- Drug Diversion Appointment Line (DDAL)
- Ready-2-Change (R2C)

This evaluation of service data provided information on trends in service use and service users over specified time-periods. We examined patterns of change in alcohol and other drug (AOD)-related issues for which clients seek support, client characteristics (including whether seeking support for their own use, or use of another), geographical location and complexity and/or protective factors (where data was available), as well as to identify gaps in current service provision and unmet demand.

This evaluation was performed to support and inform service planning and implementation, including the development of new targeted interventions for specific client subgroups when a need for this was identified, and to ensure that these services remain relevant and responsive to service users, and to current and emerging AOD-related issues.

This evaluation also served to identify limitations to services’ current data collection methods, to inform the development of updated data collection procedures
Original languageEnglish
Place of PublicationRichmond, Australia
PublisherTurning Point
Commissioning bodyDepartment of Health (DH) (Victoria)
Number of pages152
Publication statusPublished - 2018


  • Program Evaluation
  • telephone-delivered service

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