Service designing in psychiatric care

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Abstract

Designing services for care for a psychiatric precinct within the context of a major hospital development project is challenging. This paper reports on research that contributes to contemporary discourse on the interconnections between service design and infrastructures of healthcare. This is what Bitner (1992) named as a ‘servicescape’-the integrated, multidisciplinary, physical, sensorial and experiential sites of care provision. Between 2016-2018 the authors undertook a design anthropology evaluation that identified the experiences of situated service provision by people within a psychiatric precinct located within a regional hospital. In this discussion we identify some of the insights from this project.
Original languageEnglish
Title of host publicationServDes.2020 – Tensions, Paradoxes, Plurality
EditorsYoko Akama, Liam Fennessy, Sara Harrington, Anna Farago
Place of PublicationLinköping, Sweden
PublisherLinkoping University Electronic Press
Pages277-287
Number of pages11
ISBN (Print)978-91-7929-779-4
Publication statusPublished - 2020
EventServDes.2020: Tensions / Paradoxes / Plurality - RMIT University, Melbourne, Australia
Duration: 2 Feb 20215 Feb 2021
https://www.servdes2020.org/

Conference

ConferenceServDes.2020
CountryAustralia
CityMelbourne
Period2/02/215/02/21
Internet address

Keywords

  • psychiatric services
  • co-located healthcare
  • maintenance-led designing
  • design anthropology

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