Service designing in psychiatric care

Melisa Duque; Laurene Vaughan; Sarah Pink; Shanti Sumartojo

Service designing in psychiatric care

Melisa Duque, Laurene Vaughan, Sarah Pink, Shanti Sumartojo

Department of Design

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

Abstract

Designing services for care for a psychiatric precinct within the context of a major hospital development project is challenging. This paper reports on research that contributes to contemporary discourse on the interconnections between service design and infrastructures of healthcare. This is what Bitner (1992) named as a ‘servicescape’-the integrated, multidisciplinary, physical, sensorial and experiential sites of care provision. Between 2016-2018 the authors undertook a design anthropology evaluation that identified the experiences of situated service provision by people within a psychiatric precinct located within a regional hospital. In this discussion we identify some of the insights from this project.

Original language	English
Title of host publication	ServDes.2020 – Tensions, Paradoxes, Plurality
Editors	Yoko Akama, Liam Fennessy, Sara Harrington, Anna Farago
Place of Publication	Linköping, Sweden
Publisher	Linkoping University Electronic Press
Pages	277-287
Number of pages	11
ISBN (Print)	978-91-7929-779-4
Publication status	Published - 2020
Event	ServDes.2020: Tensions / Paradoxes / Plurality - RMIT University, Melbourne, Australia Duration: 2 Feb 2021 → 5 Feb 2021 https://www.servdes2020.org/

Conference

Conference	ServDes.2020
Country	Australia
City	Melbourne
Period	2/02/21 → 5/02/21
Internet address	https://www.servdes2020.org/

Keywords

psychiatric services
co-located healthcare
maintenance-led designing
design anthropology

Access to Document

https://servdes2020.s3-ap-southeast-2.amazonaws.com/uploads/assets/ServDes2020_FullProceedings.pdf

Cite this

@inproceedings{8950b6a67dc344c7bd15d037ace5cf05,

title = "Service designing in psychiatric care",

abstract = "Designing services for care for a psychiatric precinct within the context of a major hospital development project is challenging. This paper reports on research that contributes to contemporary discourse on the interconnections between service design and infrastructures of healthcare. This is what Bitner (1992) named as a {\textquoteleft}servicescape{\textquoteright}-the integrated, multidisciplinary, physical, sensorial and experiential sites of care provision. Between 2016-2018 the authors undertook a design anthropology evaluation that identified the experiences of situated service provision by people within a psychiatric precinct located within a regional hospital. In this discussion we identify some of the insights from this project.",

keywords = "psychiatric services, co-located healthcare, maintenance-led designing, design anthropology",

author = "Melisa Duque and Laurene Vaughan and Sarah Pink and Shanti Sumartojo",

note = "MDTHM_HHE; ServDes.2020 : Tensions / Paradoxes / Plurality ; Conference date: 02-02-2021 Through 05-02-2021",

year = "2020",

language = "English",

isbn = "978-91-7929-779-4",

pages = "277--287",

editor = "Yoko Akama and Liam Fennessy and Sara Harrington and Anna Farago",

booktitle = "ServDes.2020 – Tensions, Paradoxes, Plurality",

publisher = "Linkoping University Electronic Press",

url = "https://www.servdes2020.org/",

}

Duque, M, Vaughan, L, Pink, S & Sumartojo, S 2020, Service designing in psychiatric care. in Y Akama, L Fennessy, S Harrington & A Farago (eds), ServDes.2020 – Tensions, Paradoxes, Plurality. Linkoping University Electronic Press, Linköping, Sweden, pp. 277-287, ServDes.2020, Melbourne, Australia, 2/02/21. <https://servdes2020.s3-ap-southeast-2.amazonaws.com/uploads/assets/ServDes2020_FullProceedings.pdf>

Service designing in psychiatric care. / Duque, Melisa; Vaughan, Laurene; Pink, Sarah ; Sumartojo, Shanti.

ServDes.2020 – Tensions, Paradoxes, Plurality. ed. / Yoko Akama; Liam Fennessy; Sara Harrington; Anna Farago. Linköping, Sweden : Linkoping University Electronic Press, 2020. p. 277-287.

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

TY - GEN

T1 - Service designing in psychiatric care

AU - Duque, Melisa

AU - Vaughan, Laurene

AU - Pink, Sarah

AU - Sumartojo, Shanti

N1 - MDTHM_HHE

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Y1 - 2020

N2 - Designing services for care for a psychiatric precinct within the context of a major hospital development project is challenging. This paper reports on research that contributes to contemporary discourse on the interconnections between service design and infrastructures of healthcare. This is what Bitner (1992) named as a ‘servicescape’-the integrated, multidisciplinary, physical, sensorial and experiential sites of care provision. Between 2016-2018 the authors undertook a design anthropology evaluation that identified the experiences of situated service provision by people within a psychiatric precinct located within a regional hospital. In this discussion we identify some of the insights from this project.

AB - Designing services for care for a psychiatric precinct within the context of a major hospital development project is challenging. This paper reports on research that contributes to contemporary discourse on the interconnections between service design and infrastructures of healthcare. This is what Bitner (1992) named as a ‘servicescape’-the integrated, multidisciplinary, physical, sensorial and experiential sites of care provision. Between 2016-2018 the authors undertook a design anthropology evaluation that identified the experiences of situated service provision by people within a psychiatric precinct located within a regional hospital. In this discussion we identify some of the insights from this project.

KW - psychiatric services

KW - co-located healthcare

KW - maintenance-led designing

KW - design anthropology

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SN - 978-91-7929-779-4

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EP - 287

BT - ServDes.2020 – Tensions, Paradoxes, Plurality

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A2 - Fennessy, Liam

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PB - Linkoping University Electronic Press

CY - Linköping, Sweden

T2 - ServDes.2020

Y2 - 2 February 2021 through 5 February 2021

ER -