Service delivery and operations objectives: listening to call centre customers

Alison Dean

Research output: Contribution to conferenceAbstract

Original languageEnglish
Pages9 - 10
Number of pages2
Publication statusPublished - 2003
EventAustralian and New Zealand Academy of Management Conference 2003 - Fremantle, Australia
Duration: 12 Jun 200313 Jun 2003
Conference number: 17th

Conference

ConferenceAustralian and New Zealand Academy of Management Conference 2003
Abbreviated titleANZAM 2003
Country/TerritoryAustralia
CityFremantle
Period12/06/0313/06/03

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