Service charters - global convergence or national divergence? A comparison of initiatives in Australia the United Kingdom and the United States

Linda M McGuire

Service charters - global convergence or national divergence? A comparison of initiatives in Australia the United Kingdom and the United States

Department of Management

Research output: Contribution to journal › Article › Research › peer-review

Original language	English
Pages (from-to)	493 - 524
Number of pages	32
Journal	Public Management Review
Volume	3
Issue number	4
Publication status	Published - 2001

Cite this

@article{cae3c735f019498da4712a53c535f859,

title = "Service charters - global convergence or national divergence? A comparison of initiatives in Australia the United Kingdom and the United States",

author = "McGuire, {Linda M}",

year = "2001",

language = "English",

volume = "3",

pages = "493 -- 524",

journal = "Public Management Review",

issn = "1471-9037",

publisher = "Taylor & Francis",

number = "4",

}