Security Self-Screening: A Passenger-Focused Approach

Myra Thiessen, Indae Hwang, Maryke Laubscher, Richard Morfuni, Brian Gonzales, Daphne Flynn, Nyein Aung

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Abstract

Airport security screening processes in the USA can be intimidating and opaque for passengers. As a result, passengers tend to wait for direct instruction and take a passive role. This can impact the efficiency of the system and slow throughput, contributing to the very congestion and delays that cause passengers’ frustration in the first place. However, we may be able to avoid this stress on the security screening processes and improve passenger well-being overall with the introduction of an autonomous self-screening checkpoint design. As an interdisciplinary team, we are developing a self-screening experience that is integrated across digital, physical, and human interfaces creating seamless and passenger-focused interaction. For the purposes of this paper, we provide an example of how our passenger-focused strategy is embodied in our passenger-facing graphical user interface and invite discussion about how this can improve passenger interactions with media in a way that is context-aware.
Original languageEnglish
Title of host publicationIMX 2024 Proceedings of the 2024 ACM International Conference on Interactive Media Experiences
Place of PublicationNew York New York USA
PublisherAssociation for Computing Machinery (ACM)
Pages342-348
Number of pages7
ISBN (Electronic)9798400705038
DOIs
Publication statusPublished - 2024
EventIMX 2024 - Stockholm University, Stockholm, Sweden
Duration: 12 Jun 202414 Jun 2024
https://imx.acm.org/2024/

Conference

ConferenceIMX 2024
Country/TerritorySweden
CityStockholm
Period12/06/2414/06/24
Internet address

Keywords

  • integrated interface design
  • security self-screening
  • passenger-focused
  • interdisciplinary

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