Searching for best practice training programs in Indian call centres: a pilot study

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Original languageEnglish
Title of host publicationPeople First - Serving our Stakeholders
EditorsG Elkin
Place of PublicationDunedin NZ
PublisherANZAM
Pages1 - 15
Number of pages15
ISBN (Print)0476011310
Publication statusPublished - 2004
EventAustralian and New Zealand Academy of Management Conference 2005 - Canberra ACT Australia, Sydney NSW Australia
Duration: 1 Jan 2005 → …

Conference

ConferenceAustralian and New Zealand Academy of Management Conference 2005
Abbreviated titleANZAM
CitySydney NSW Australia
Period1/01/05 → …

Cite this

Shah, K., & Jerrard, M. A. (2004). Searching for best practice training programs in Indian call centres: a pilot study. In G. Elkin (Ed.), People First - Serving our Stakeholders (pp. 1 - 15). Dunedin NZ: ANZAM.
Shah, Kalpa ; Jerrard, Marjorie Ann. / Searching for best practice training programs in Indian call centres: a pilot study. People First - Serving our Stakeholders. editor / G Elkin. Dunedin NZ : ANZAM, 2004. pp. 1 - 15
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title = "Searching for best practice training programs in Indian call centres: a pilot study",
author = "Kalpa Shah and Jerrard, {Marjorie Ann}",
year = "2004",
language = "English",
isbn = "0476011310",
pages = "1 -- 15",
editor = "G Elkin",
booktitle = "People First - Serving our Stakeholders",
publisher = "ANZAM",

}

Shah, K & Jerrard, MA 2004, Searching for best practice training programs in Indian call centres: a pilot study. in G Elkin (ed.), People First - Serving our Stakeholders. ANZAM, Dunedin NZ, pp. 1 - 15, Australian and New Zealand Academy of Management Conference 2005, Sydney NSW Australia, 1/01/05.

Searching for best practice training programs in Indian call centres: a pilot study. / Shah, Kalpa; Jerrard, Marjorie Ann.

People First - Serving our Stakeholders. ed. / G Elkin. Dunedin NZ : ANZAM, 2004. p. 1 - 15.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

TY - GEN

T1 - Searching for best practice training programs in Indian call centres: a pilot study

AU - Shah, Kalpa

AU - Jerrard, Marjorie Ann

PY - 2004

Y1 - 2004

M3 - Conference Paper

SN - 0476011310

SP - 1

EP - 15

BT - People First - Serving our Stakeholders

A2 - Elkin, G

PB - ANZAM

CY - Dunedin NZ

ER -

Shah K, Jerrard MA. Searching for best practice training programs in Indian call centres: a pilot study. In Elkin G, editor, People First - Serving our Stakeholders. Dunedin NZ: ANZAM. 2004. p. 1 - 15