Reporting usability defects: limitations of open source defect repositories and suggestions for improvement

Nor Shahida Mohamad Yusop, John Grundy, Rajesh Vasa

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

14 Citations (Scopus)


Capturing good quality defect reports is critical for ensuring quick resolution of defects. While a range of studies into defect reporting exists, to date, very few focused on usability defect reporting issues can be found. To better understand issues specific to usability defect reporting, we carried out a survey of 56 contributors to the Mozilla and Google Chromium software projects spanning both usability defect reporters and developers. We discovered a range of limitations and key issues in current usability defect reporting tools and approaches identified as important by reporters and developers. In addition, we highlight opportunities to improve defect-reporting tools based on these open source communities' needs.

Original languageEnglish
Title of host publicationProceedings of the 24th Australasian Software Engineering Conference (ASWEC 2015)
EditorsFei-Ching (Diana) Kuo, Stuart Marshall, Haifeng Shen, Markus Stumptner, M. Ali Babar
Place of PublicationNew York NY USA
PublisherAssociation for Computing Machinery (ACM)
Number of pages6
ISBN (Electronic)9781450337960
Publication statusPublished - 2015
Externally publishedYes
EventAustralasian Software Engineering Conference 2015 - Adelaide, Australia
Duration: 28 Sep 20151 Oct 2015
Conference number: 24th (Proceedings)


ConferenceAustralasian Software Engineering Conference 2015
Abbreviated titleASWEC 2015
Internet address


  • Defect reporting tools
  • Software testing
  • Usability defect reporting

Cite this