TY - JOUR
T1 - Remedies sought and obtained in healthcare complaints
AU - Bismark, Marie M
AU - Spittal, Matthew J
AU - Gogos, Andrew J
AU - Gruen, Russell Lindsay
AU - Studdert, David M
PY - 2011
Y1 - 2011
N2 - In the wake of adverse events, injured patients and their families have a complex range of needs and wants.......We argue that bridging
the expectations gap would go far toward improving
patient satisfaction with complaints systems, and suggest several ways this might be done
AB - In the wake of adverse events, injured patients and their families have a complex range of needs and wants.......We argue that bridging
the expectations gap would go far toward improving
patient satisfaction with complaints systems, and suggest several ways this might be done
UR - http://qualitysafety.bmj.com/content/20/9/806.full.pdf
U2 - 10.1136/bmjqs-2011-000109
DO - 10.1136/bmjqs-2011-000109
M3 - Article
SN - 2044-5415
VL - 20
SP - 806
EP - 810
JO - BMJ Quality & Safety
JF - BMJ Quality & Safety
IS - 9
ER -