Remedies sought and obtained in healthcare complaints

Marie M Bismark, Matthew J Spittal, Andrew J Gogos, Russell Lindsay Gruen, David M Studdert

Research output: Contribution to journalArticleResearchpeer-review

21 Citations (Scopus)

Abstract

In the wake of adverse events, injured patients and their families have a complex range of needs and wants.......We argue that bridging the expectations gap would go far toward improving patient satisfaction with complaints systems, and suggest several ways this might be done
Original languageEnglish
Pages (from-to)806 - 810
Number of pages5
JournalBMJ Quality and Safety
Volume20
Issue number9
DOIs
Publication statusPublished - 2011

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