@article{e3ea3196ccea4cc086b8f0cd4e6e62c5,
title = "Religious servicescape and intention to revisit: potential mediators and moderators",
abstract = "This study investigates the relationship between religious servicescape and service experience and subsequent intentions to revisit. The context is “Umrah,” a journey focusses on spirituality. The study looks at service experience at a fine granular level of the dimensions, i.e. hedonic value, peace of mind, novelty. A mixed-method approach was utilized. The model then extended to investigate the boundary conditions of these relationships using rejuvenation as a moderator. A sample of 278 pilgrims participated in 2018. The findings suggest that servicescape is an antecedent for service experience and service experience have a positive influence on the intention to revisit.",
keywords = "intention to revisit, religious rejuvenation, Saudi Arabia, service experience, Servicescape, Umrah",
author = "Alhothali, {Ghada Talat} and Islam Elgammal and Mavondo, {Felix T.}",
note = "Funding Information: This research was funded by The Deanship of Scientific Research (DSR), University of Jeddah, Jeddah, under grant No. (UJ-02-18-ICP). The authors, therefore, acknowledge wih thanks to DSR technical and financial support. We also want to show our gratitude to the Ministry of Hajj and Umrah for facilitating data collection. Funding Information: This work was supported by University of Jeddah [grant number UJ-02-18-ICP]. This research was funded by The Deanship of Scientific Research (DSR), University of Jeddah, Jeddah, under grant No. (UJ-02-18-ICP). The authors, therefore, acknowledge wih thanks to DSR technical and financial support. We also want to show our gratitude to the Ministry of Hajj and Umrah for facilitating data collection. Publisher Copyright: {\textcopyright} 2021 Asia Pacific Tourism Association. Copyright: Copyright 2021 Elsevier B.V., All rights reserved.",
year = "2021",
doi = "10.1080/10941665.2020.1862885",
language = "English",
volume = "26",
pages = "308--328",
journal = "Asia Pacific Journal of Tourism Research",
issn = "1094-1665",
publisher = "Taylor & Francis",
number = "3",
}