Relationship between device performance, trust and user behaviour in a care-taking scenario

Andisheh Partovi, Ingrid Zukerman, Kai Zhan, Nora Hamacher, Jakob Hohwy

Research output: Chapter in Book/Report/Conference proceedingConference PaperOtherpeer-review

Abstract

We present insights obtained from a web-based game designed to investigate trust-related factors in a care-taking scenario. The game is set in a retirement village, where elderly residents live in smart homes equipped with monitoring systems. These systems should raise alerts when adverse events happen, but they do not function perfectly (they may issue false alerts or miss true events). Players, who "work" in the village, perform a primary task, whereby they must ensure the welfare of the residents by attending to adverse events in a timely manner, and a secondary routine task that demands their attention. Our contributions are (1) the game itself, which supports experimentation with various trust-related factors; (2) a methodology for the calibration of the game's parameters; (3) insights from two experiments regarding the relationship between device performance, in particular error type, and trust and user behaviour; and (4) insights from predictive models about factors that influence trust and aspects of user behaviour.

Original languageEnglish
Title of host publicationACM UMAP 2019 - Proceedings of the 27th ACM Conference on User Modeling, Adaptation and Personalization
PublisherAssociation for Computing Machinery (ACM)
Pages61-69
Number of pages9
ISBN (Electronic)9781450360210
DOIs
Publication statusPublished - 7 Jun 2019
EventACM Conference on User Modeling, Adaptation and Personalization, UMAP 2019 - Larnaca, Cyprus
Duration: 9 Jun 201912 Jun 2019
Conference number: 27th

Publication series

NameACM UMAP 2019 - Proceedings of the 27th ACM Conference on User Modeling, Adaptation and Personalization

Conference

ConferenceACM Conference on User Modeling, Adaptation and Personalization, UMAP 2019
Abbreviated titleUMAP 2019
CountryCyprus
CityLarnaca
Period9/06/1912/06/19

Keywords

  • Game-based user studies
  • Relationship between system performance
  • Trust and user behaviour
  • Trust in devices

Cite this

Partovi, A., Zukerman, I., Zhan, K., Hamacher, N., & Hohwy, J. (2019). Relationship between device performance, trust and user behaviour in a care-taking scenario. In ACM UMAP 2019 - Proceedings of the 27th ACM Conference on User Modeling, Adaptation and Personalization (pp. 61-69). (ACM UMAP 2019 - Proceedings of the 27th ACM Conference on User Modeling, Adaptation and Personalization). Association for Computing Machinery (ACM). https://doi.org/10.1145/3320435.3320440
Partovi, Andisheh ; Zukerman, Ingrid ; Zhan, Kai ; Hamacher, Nora ; Hohwy, Jakob. / Relationship between device performance, trust and user behaviour in a care-taking scenario. ACM UMAP 2019 - Proceedings of the 27th ACM Conference on User Modeling, Adaptation and Personalization. Association for Computing Machinery (ACM), 2019. pp. 61-69 (ACM UMAP 2019 - Proceedings of the 27th ACM Conference on User Modeling, Adaptation and Personalization).
@inproceedings{0a3b7bb320314c5dad0dba4a9b36ed02,
title = "Relationship between device performance, trust and user behaviour in a care-taking scenario",
abstract = "We present insights obtained from a web-based game designed to investigate trust-related factors in a care-taking scenario. The game is set in a retirement village, where elderly residents live in smart homes equipped with monitoring systems. These systems should raise alerts when adverse events happen, but they do not function perfectly (they may issue false alerts or miss true events). Players, who {"}work{"} in the village, perform a primary task, whereby they must ensure the welfare of the residents by attending to adverse events in a timely manner, and a secondary routine task that demands their attention. Our contributions are (1) the game itself, which supports experimentation with various trust-related factors; (2) a methodology for the calibration of the game's parameters; (3) insights from two experiments regarding the relationship between device performance, in particular error type, and trust and user behaviour; and (4) insights from predictive models about factors that influence trust and aspects of user behaviour.",
keywords = "Game-based user studies, Relationship between system performance, Trust and user behaviour, Trust in devices",
author = "Andisheh Partovi and Ingrid Zukerman and Kai Zhan and Nora Hamacher and Jakob Hohwy",
year = "2019",
month = "6",
day = "7",
doi = "10.1145/3320435.3320440",
language = "English",
series = "ACM UMAP 2019 - Proceedings of the 27th ACM Conference on User Modeling, Adaptation and Personalization",
publisher = "Association for Computing Machinery (ACM)",
pages = "61--69",
booktitle = "ACM UMAP 2019 - Proceedings of the 27th ACM Conference on User Modeling, Adaptation and Personalization",
address = "United States of America",

}

Partovi, A, Zukerman, I, Zhan, K, Hamacher, N & Hohwy, J 2019, Relationship between device performance, trust and user behaviour in a care-taking scenario. in ACM UMAP 2019 - Proceedings of the 27th ACM Conference on User Modeling, Adaptation and Personalization. ACM UMAP 2019 - Proceedings of the 27th ACM Conference on User Modeling, Adaptation and Personalization, Association for Computing Machinery (ACM), pp. 61-69, ACM Conference on User Modeling, Adaptation and Personalization, UMAP 2019, Larnaca, Cyprus, 9/06/19. https://doi.org/10.1145/3320435.3320440

Relationship between device performance, trust and user behaviour in a care-taking scenario. / Partovi, Andisheh; Zukerman, Ingrid; Zhan, Kai; Hamacher, Nora; Hohwy, Jakob.

ACM UMAP 2019 - Proceedings of the 27th ACM Conference on User Modeling, Adaptation and Personalization. Association for Computing Machinery (ACM), 2019. p. 61-69 (ACM UMAP 2019 - Proceedings of the 27th ACM Conference on User Modeling, Adaptation and Personalization).

Research output: Chapter in Book/Report/Conference proceedingConference PaperOtherpeer-review

TY - GEN

T1 - Relationship between device performance, trust and user behaviour in a care-taking scenario

AU - Partovi, Andisheh

AU - Zukerman, Ingrid

AU - Zhan, Kai

AU - Hamacher, Nora

AU - Hohwy, Jakob

PY - 2019/6/7

Y1 - 2019/6/7

N2 - We present insights obtained from a web-based game designed to investigate trust-related factors in a care-taking scenario. The game is set in a retirement village, where elderly residents live in smart homes equipped with monitoring systems. These systems should raise alerts when adverse events happen, but they do not function perfectly (they may issue false alerts or miss true events). Players, who "work" in the village, perform a primary task, whereby they must ensure the welfare of the residents by attending to adverse events in a timely manner, and a secondary routine task that demands their attention. Our contributions are (1) the game itself, which supports experimentation with various trust-related factors; (2) a methodology for the calibration of the game's parameters; (3) insights from two experiments regarding the relationship between device performance, in particular error type, and trust and user behaviour; and (4) insights from predictive models about factors that influence trust and aspects of user behaviour.

AB - We present insights obtained from a web-based game designed to investigate trust-related factors in a care-taking scenario. The game is set in a retirement village, where elderly residents live in smart homes equipped with monitoring systems. These systems should raise alerts when adverse events happen, but they do not function perfectly (they may issue false alerts or miss true events). Players, who "work" in the village, perform a primary task, whereby they must ensure the welfare of the residents by attending to adverse events in a timely manner, and a secondary routine task that demands their attention. Our contributions are (1) the game itself, which supports experimentation with various trust-related factors; (2) a methodology for the calibration of the game's parameters; (3) insights from two experiments regarding the relationship between device performance, in particular error type, and trust and user behaviour; and (4) insights from predictive models about factors that influence trust and aspects of user behaviour.

KW - Game-based user studies

KW - Relationship between system performance

KW - Trust and user behaviour

KW - Trust in devices

UR - http://www.scopus.com/inward/record.url?scp=85068025391&partnerID=8YFLogxK

U2 - 10.1145/3320435.3320440

DO - 10.1145/3320435.3320440

M3 - Conference Paper

T3 - ACM UMAP 2019 - Proceedings of the 27th ACM Conference on User Modeling, Adaptation and Personalization

SP - 61

EP - 69

BT - ACM UMAP 2019 - Proceedings of the 27th ACM Conference on User Modeling, Adaptation and Personalization

PB - Association for Computing Machinery (ACM)

ER -

Partovi A, Zukerman I, Zhan K, Hamacher N, Hohwy J. Relationship between device performance, trust and user behaviour in a care-taking scenario. In ACM UMAP 2019 - Proceedings of the 27th ACM Conference on User Modeling, Adaptation and Personalization. Association for Computing Machinery (ACM). 2019. p. 61-69. (ACM UMAP 2019 - Proceedings of the 27th ACM Conference on User Modeling, Adaptation and Personalization). https://doi.org/10.1145/3320435.3320440