Recordkeeping in Voice-based Remote Community Engagement

Md Adnanul Islam, Dan Richardson, Manika Saha, Delvin Varghese, Tom Bartindale, Pratyasha Saha, Muhamad Risqi U. Saputra, Patrick Olivier

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Abstract

Driven by pragmatic, cost-related, and environmental factors, voice-based remote community engagement tools (such as Interactive Voice Response) are emerging as a key modality for engaging marginalized communities. These voice-based digital solutions offer new opportunities for distributed community engagement and empowerment, and the ability to capture, store, and access a wide range of different records (i.e., recordings, interactions and contextual metadata) associated with community engagements. This potential for large scale, distributed community record collection necessitates an understanding of inclusive and effective recordkeeping approaches for appraisal, documentation, preservation, and accessibility of different types of records (such as audio recordings, transcripts, reports, and observatory notes) related to voice-based community engagements. Through qualitative analysis of stakeholder focus group discussions with domestic workers (as marginalized community members) and NGOs working in the sector, we present valuable insights and recommendations for the development of recordkeeping approaches tailored to voice-based remote community engagement records.

Original languageEnglish
Title of host publicationProceedings of the 2024 CHI Conference on Human Factors in Computing Sytems
EditorsMax L. Wilson, Phoebe Toups Dugas, Irina Shklovski
Place of PublicationNew York NY USA
PublisherAssociation for Computing Machinery (ACM)
Number of pages16
ISBN (Electronic)9798400703300
DOIs
Publication statusPublished - 2024
EventInternational Conference on Human Factors in Computing Systems 2024: Surfing the World - Hybrid, Honolulu, United States of America
Duration: 11 May 202416 May 2024
https://chi2024.acm.org/
https://dl.acm.org/doi/proceedings/10.1145/3613904 (proceedings)
https://dl.acm.org/doi/proceedings/10.1145/3613905 (Extended Abstracts)

Conference

ConferenceInternational Conference on Human Factors in Computing Systems 2024
Abbreviated titleCHI 2024
Country/TerritoryUnited States of America
CityHybrid, Honolulu
Period11/05/2416/05/24
Internet address

Keywords

  • audio
  • community engagement
  • community voice
  • HCI4D
  • IVR

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