Abstract
System use is a centrally important construct in a plethora of research. Yet for all its importance, and still consistent with observations of DeLone and McLean (1992), system use suffers from a "too simplistic definition". Much of prior conceptualizations of use have been idiosyncratic and unsystematic. This study examines contemporary systems use and thereafter, introduces a framework for selecting system use constructs and measures based on three critical considerations: typology of the system-in-use, level of process automation, and system lifecycle. Measures are then recommended for system typologies under three types of system use: frequency, depth and explorative use. Our empirical investigation validates the framework using data from operational users of an archetype of contemporary systems- Enterprise System. Analysis of six PLS models: identify system use as an antecedent of individual-impacts, confirm the importance of depth of use, role of explorative use at early stages of a lifecycle, and alludes to issues in employing popular frequency based use measures. The study advocates several insights towards a deeper understanding of contemporary systems use. Nonetheless, future research can be directed towards a larger quantitative study to facilitate a broader theoretical and empirical treatment, and a consolidated set of prescriptive actions for practitioners.
Original language | English |
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Title of host publication | PACIS 2011 - 15th Pacific Asia Conference on Information Systems: Quality Research in Pacific |
Publication status | Published - 2011 |
Externally published | Yes |
Event | Pacific Asia Conference on Information Systems 2011 - Brisbane, Australia Duration: 7 Jul 2011 → 11 Jul 2011 Conference number: 15th http://www.pacis-net.org/index.php?year=2011 https://aisel.aisnet.org/pacis2011/ (Proceedings) |
Conference
Conference | Pacific Asia Conference on Information Systems 2011 |
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Abbreviated title | PACIS 2011 |
Country/Territory | Australia |
City | Brisbane |
Period | 7/07/11 → 11/07/11 |
Internet address |
Keywords
- Enterprise systems
- Information systems success
- System use