Readiness, seamlessness and connectedness understanding business travellers' door to door journeys

Enrique Encinas, Dimitrios Raptis, Jesper Kjeldskov, Mikael B. Skov

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearch


Understanding how digital technologies influence peoples' mobility is becoming a substantial research topic within the HCI community. Here, we present a study of the roles that digital technologies play within the context of door-to-door business travel. We approached business travel as an integrated whole instead of a collection of multiple travel segments, and our research approach was influenced by social practice by focusing on the meaning, materials and competences brought forward by a group of frequent business travelers that we interviewed. Our data analysis followed an iterative, inductive approach and our primary contribution is the identification of three aspects of relevance for the business travel practice: readiness, seamlessness and connectedness. Readiness relates to business travelers preparing for a journey, seamlessness relates to how they realize and react when a trip is going (or not) according to plan, and connectedness centers on how travelers balance between work and non-work activities. We conclude by discussing these three aspects and by identifying socially shared desirable expectations and design potentials for an integrated door-to-door travel solution.

Original languageEnglish
Title of host publicationNordiCHI'20 - Proceedings of the 11th Nordic Conference on Human-Computer Interaction
Subtitle of host publicationShaping Experiences, Shaping Society
EditorsIlja Smorgun, Gerd Berget
Place of PublicationNew York NY USA
PublisherAssociation for Computing Machinery (ACM)
Number of pages11
ISBN (Electronic)9781450375795
Publication statusPublished - 2020
Externally publishedYes
EventNordic Conference on Human-Computer Interaction 2020: Shaping Experiences, Shaping Society - Virtual, Online, Estonia
Duration: 25 Oct 202029 Oct 2020
Conference number: 11th (Proceedings) (Website)


ConferenceNordic Conference on Human-Computer Interaction 2020
Abbreviated titleNordiCHI 2020
CityVirtual, Online
Internet address


  • business travel
  • connectedness
  • Door to door
  • interviews
  • readiness
  • seamlessness
  • travel practices

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