Questionable concepts: Critique as a resource for designing with eighty somethings

John Vines, Mark Blythe, Stephen Lindsay, Paul Dunphy, Andrew Monk, Patrick Olivier

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

56 Citations (Scopus)

Abstract

This paper reports findings from a series of participatory design workshops with ten people over eighty years old. The focus of the workshops was new banking technologies for the older old. Participants were asked to discuss their current experiences of banking and given packs of concept cards which contained design sketches and brief outlines of concepts for new financial services. The designs on the cards were deliberately provocative and aimed to encourage criticism and debate. Participants wrote and drew on the cards and the workshops were recorded and transcribed. The participants were extremely critical of current banking practices and most of the new concepts we presented to them. Their questions and comments led to a number of insights and further iterations. The paper argues that critique is an essential resource for design, both in terms of identifying problems and iterating ideas.

Original languageEnglish
Title of host publicationConference Proceedings - The 30th ACM Conference on Human Factors in Computing Systems, CHI 2012
Pages1169-1178
Number of pages10
DOIs
Publication statusPublished - 24 May 2012
EventInternational Conference on Human Factors in Computing Systems 2012 - Austin, United States of America
Duration: 5 May 201210 May 2012
Conference number: 30th

Conference

ConferenceInternational Conference on Human Factors in Computing Systems 2012
Abbreviated titleCHI 2012
CountryUnited States of America
CityAustin
Period5/05/1210/05/12

Keywords

  • Ageing
  • Banking
  • Eighty somethings
  • Participatory design
  • User study methods

Cite this

Vines, J., Blythe, M., Lindsay, S., Dunphy, P., Monk, A., & Olivier, P. (2012). Questionable concepts: Critique as a resource for designing with eighty somethings. In Conference Proceedings - The 30th ACM Conference on Human Factors in Computing Systems, CHI 2012 (pp. 1169-1178) https://doi.org/10.1145/2207676.2208567