Questionable concepts: Critique as a resource for designing with eighty somethings

John Vines, Mark Blythe, Stephen Lindsay, Paul Dunphy, Andrew Monk, Patrick Olivier

    Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

    63 Citations (Scopus)

    Abstract

    This paper reports findings from a series of participatory design workshops with ten people over eighty years old. The focus of the workshops was new banking technologies for the older old. Participants were asked to discuss their current experiences of banking and given packs of concept cards which contained design sketches and brief outlines of concepts for new financial services. The designs on the cards were deliberately provocative and aimed to encourage criticism and debate. Participants wrote and drew on the cards and the workshops were recorded and transcribed. The participants were extremely critical of current banking practices and most of the new concepts we presented to them. Their questions and comments led to a number of insights and further iterations. The paper argues that critique is an essential resource for design, both in terms of identifying problems and iterating ideas.

    Original languageEnglish
    Title of host publicationConference Proceedings - The 30th ACM Conference on Human Factors in Computing Systems, CHI 2012
    Pages1169-1178
    Number of pages10
    DOIs
    Publication statusPublished - 24 May 2012
    EventInternational Conference on Human Factors in Computing Systems 2012 - Austin, United States of America
    Duration: 5 May 201210 May 2012
    Conference number: 30th

    Conference

    ConferenceInternational Conference on Human Factors in Computing Systems 2012
    Abbreviated titleCHI 2012
    CountryUnited States of America
    CityAustin
    Period5/05/1210/05/12

    Keywords

    • Ageing
    • Banking
    • Eighty somethings
    • Participatory design
    • User study methods

    Cite this