Public versus private complaint behaviour and customer defection in Malaysia: Appraising the role of moderating factors

Naresh Malhotra, Nelson Oly Ndubisi, James Agarwal

    Research output: Contribution to journalArticleResearchpeer-review

    Original languageEnglish
    Pages (from-to)27 - 59
    Number of pages33
    JournalESIC Market
    Volume131
    Issue numberSept-Dec
    Publication statusPublished - 2008

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