Public versus private complaint behaviour and customer defection in Malaysia: Appraising the role of moderating factors

Naresh Malhotra, Nelson Oly Ndubisi, James Agarwal

Research output: Contribution to journalArticleResearchpeer-review

Original languageEnglish
Pages (from-to)27 - 59
Number of pages33
JournalESIC Market
Volume131
Issue numberSept-Dec
Publication statusPublished - 2008

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