Public value creation using social media applications for the local government context: a pilot case study

Turki Abdullah A Althaqafi; Susan Foster; Mahbubur Rahim

Public value creation using social media applications for the local government context: a pilot case study

Turki Abdullah A Althaqafi, Susan Foster, Mahbubur Rahim

Department of Human Centred Computing

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Other › peer-review

Abstract

Social media applications are receiving growing attention from Saudi Arabian local government agencies as they have the potential to offer public values to those agencies as well as providing benefits to citizens by enhancing public engagement and innovating public services. Despite the growth in the literature on social media, there is still limited understanding on how public value is created through the use of various social media applications in local government context. To address this concern, we have
developed a model to investigate public value creation using social media applications. The model is evaluated using a pilot case study at a large Saudi Arabian municipality. The model and empirical evidence together contribute towards establishing a theoretical foundation for research into the impact of social media applications for public value creation. In addition, council managers can learn useful lessons drawing on our findings on how best utilise social media applications for local government
matters.

Original language	English
Title of host publication	Australasian Conference on Information Systems 2018
Editors	Rosemary Stockdale, Khin Than Win, Vijayan Sugumaran
Place of Publication	Sydney NSW AU
Publisher	UTS ePRESS
Number of pages	12
Publication status	Published - 2018
Event	Australasian Conference on Information Systems 2018 - University of Technology Sydney, Sydney, Australia Duration: 3 Dec 2018 → 5 Dec 2018 Conference number: 29th http://www.acis2018.org/ http://acis.aaisnet.org/proceedings/2018.zip (Proceedings)

Conference

Conference	Australasian Conference on Information Systems 2018
Abbreviated title	ACIS 2018
Country/Territory	Australia
City	Sydney
Period	3/12/18 → 5/12/18
Internet address	http://www.acis2018.org/ http://acis.aaisnet.org/proceedings/2018.zip (Proceedings)

Keywords

Social Media
Public Value
Local Government
Case Study
Saudi Arabia

Access to Document

283132053-oaFinal published version, 321 KB

http://www.acis2018.org/wp-content/uploads/2018/11/ACIS2018_paper_144.pdf

Cite this

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title = "Public value creation using social media applications for the local government context: a pilot case study",

abstract = "Social media applications are receiving growing attention from Saudi Arabian local government agencies as they have the potential to offer public values to those agencies as well as providing benefits to citizens by enhancing public engagement and innovating public services. Despite the growth in the literature on social media, there is still limited understanding on how public value is created through the use of various social media applications in local government context. To address this concern, we havedeveloped a model to investigate public value creation using social media applications. The model is evaluated using a pilot case study at a large Saudi Arabian municipality. The model and empirical evidence together contribute towards establishing a theoretical foundation for research into the impact of social media applications for public value creation. In addition, council managers can learn useful lessons drawing on our findings on how best utilise social media applications for local governmentmatters.",

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booktitle = "Australasian Conference on Information Systems 2018",

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note = "Australasian Conference on Information Systems 2018, ACIS 2018 ; Conference date: 03-12-2018 Through 05-12-2018",

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Althaqafi, TAA, Foster, S & Rahim, M 2018, Public value creation using social media applications for the local government context: a pilot case study. in R Stockdale, K Than Win & V Sugumaran (eds), Australasian Conference on Information Systems 2018., 144, UTS ePRESS, Sydney NSW AU, Australasian Conference on Information Systems 2018, Sydney, New South Wales, Australia, 3/12/18. <http://www.acis2018.org/wp-content/uploads/2018/11/ACIS2018_paper_144.pdf>

Public value creation using social media applications for the local government context: a pilot case study. / Althaqafi, Turki Abdullah A; Foster, Susan; Rahim, Mahbubur.
Australasian Conference on Information Systems 2018. ed. / Rosemary Stockdale; Khin Than Win; Vijayan Sugumaran. Sydney NSW AU: UTS ePRESS, 2018. 144.

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Other › peer-review

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